Wide Area Network Support Specialist

Location: Bengaluru

Position Summary:

We are seeking a highly experienced Senior SD-WAN Engineer with deep expertise in Velo Cloud SD-WAN, Global WAN design, and Cloud Networking. The ideal candidate will be responsible for designing, implementing, and troubleshooting large-scale enterprise WAN environments.
This role requires strong hands-on experience, customer interaction skills, and the ability to collaborate with OEM vendors and service providers in a global enterprise environment.

Your Role

Responsibilities and Duties:

Design, implement, monitor, and support enterprise-scale Velo Cloud SD-WAN solutions.
Lead global WAN architecture involving MPLS, Internet, and Cloud connectivity.
Configure and troubleshoot routing protocols including BGP, OSPF, and EIGRP.
Manage VPN and DMVPN deployments and advanced troubleshooting.
Implement and optimize QoS policies, including traffic classification, policing, and queuing.
Work on VRF and MPLS-based network architecture.
Collaborate closely with OEM vendors and telecom service providers during critical incidents and deployments.
Interact directly with customers for network design, implementation, and optimization discussions.
Ensure high availability, performance, and security across WAN and LAN environments.

Required Skills and Qualifications:

10+ years of experience in enterprise network design, implementation, and troubleshooting.
Advanced hands-on expertise in Velo Cloud SD-WAN.
Strong experience with MPLS, VPN/DMVPN, Global WAN, and Cloud connectivity.
In-depth understanding of TCP/IP, WAN/LAN architecture, and routing protocols (BGP, OSPF, EIGRP).
Expertise in QoS mechanisms and performance optimization.
Strong knowledge of Switching Technologies.
Proven experience working in large, complex enterprise networks.
Excellent communication and stakeholder management skills.
Ability to work independently and handle customer-facing responsibilities.