Job Description & How to Apply Below
About Ample:
With a rich legacy spanning over two decades in enterprise and premium retail, Ample stands as a forefront technology and premium retail leader in India. Our enterprise business addresses the intricate technology needs of corporate clients, while our retail outlets cater to the individual consumer's desires. A trailblazer in IT retail, Ample introduced Imagine in 2004, India's pioneering store dedicated to all things Apple.
Our retail footprint extends across India through more partnerships with esteemed brands like Bose, Under Armour, and ASICS. Presently, we operate a network of 100+ stores spread across 30 cities, serving the diverse needs of over 1 million retail customers. In the enterprise domain, we deliver comprehensive end-to-end device lifecycle management and tailored technology solutions to a clientele exceeding 1500 customers.
By merging innovation with profound industry expertise, Ample provides clients with bespoke solutions, empowering them to attain a competitive advantage in their respective business landscapes.
Role Overview :
The Technical Trainer will be responsible for conducting technical training sessions, developing training materials, assessing training needs, and enhancing the technical skills of employees. Provide On job training.
The role also involves collaborating with internal teams to ensure alignment of training programs with business objectives.
Responsibilities:
- Liaise with Location-in-charge & Team leads to determine training needs and schedule training sessions
- Train New hires end to end and evaluate their abilities to handle the task independently
- Design effective training programs to meet icare and Apple goals
- Prepare training content and assessment question banks fortnightly
- Check process & compliance deviations and identify areas of improvement to train.
- On-job training to front desk executives on selling accessories
- Training on new knowledge base articles, technical training, repairing, CRM
- Plan redundancy and train employees on cross functional skills
- Should be willing to deliver training remotely and classroom
Qualifications:
- Proven experience as trainer for at least 3 years
- Deep knowledge of Apple devices troubleshooting is a must
- Knowledge of terminal troubleshooting is a plus
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×