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Job Description & How to Apply Below
Role Overview
We are seeking an AWS Connect with strong AWS development experience to design, implement, and support scalable, secure cloud-based contact center solutions for enterprise clients.
Key Responsibilities
Design and implement Amazon Connect contact center solutions
Develop contact flows, IVR, and routing logic
Integrate with AWS services (Lambda, Lex, S3, Dynamo
DB) and third-party systems
Build serverless solutions using Lambda and REST APIs
Automate infrastructure using IaC (Cloud Formation, CDK, Terraform)
Monitor, troubleshoot, and optimize performance, security, and costs
Collaborate with cross-functional teams and provide technical support
Required Skills
7+ years of hands-on Amazon Connect experience
Strong knowledge of AWS services and REST APIs
Experience with Python / Node.js
Exposure to IaC tools and AWS security best practices
Understanding of contact center technologies (Telephony, VoIP)
Good to Have
AWS certifications
Experience with Lex, Polly, CI/CD, CRM integrations
Agile/Scrum experience
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