Job Description & How to Apply Below
JOB DESCRIPTION:
Executive Design Director
DEPARTMENT:
Design
PRIMARY
LOCATION:
Bengaluru (Comfortable with frequent travel across India and overseas)
REPORTING: CEO
Role Overview
Think Design is looking for a senior design leader to take on the role of Executive Design Director – India . This leadership role will be responsible for driving experience design quality, delivery excellence, and business growth.
The Executive Design Director works closely with Deepali Saini, CEO, Think Design & Global Chief Experience Design Officer, Havas CX , and plays a critical role in ensuring that Think Design consistently delivers high-impact experience design while expanding client relationships and winning new business.
KEY RESPONSIBILITIES:
Experience Design Quality & Delivery
Own and uphold experience design quality across all India studios, ensuring consistently high standards of thinking, craft, and execution.
Be hands-on in guiding design delivery for complex, high-impact engagements , especially during discovery, concept definition, and key review milestones.
Ensure strong integration of design research insights into UX, CX, and product design outcomes.
Lead design excellence across enterprise and consumer-facing products , including web and mobile solutions.
Act as the final escalation point for design quality and delivery challenges across studios.
Client Partnership & Account Growth
Build deep, trusted relationships with senior client stakeholders through strong design leadership and delivery confidence.
Expand existing client accounts through consistent design excellence, strategic thinking, and partnership-led engagement .
Identify opportunities to grow scope within accounts by connecting design outcomes to business impact.
Ensure client satisfaction translates into long-term relationships and repeat business.
Winning Design Business
Actively support new business pitches and strategic pursuits , contributing to win strategy, solutioning, and presentations.
Translate client needs into compelling design approaches, scopes, and engagement models.
Represent Think Design confidently in senior client conversations, presentations, and industry forums.
Strengthen Think Design’s positioning as a strategic experience design partner.
Workshops & Senior Client Engagement
Lead and conduct design thinking, CX, product, and strategy workshops with client leadership teams.
Translate complex business goals, technology constraints, and user needs into clear design strategies and roadmaps.
Guide teams in handling ambiguity and complexity in large enterprise environments.
AI-Driven Experience Design
Bring experience in designing AI-enabled experiences , including:
Enterprise and consumer products powered by AI
Agentic AI workflows and human-AI interaction models
AI-assisted decisioning and automation journeys
Ensure adoption of GenAI tools for experience design across research, synthesis, ideation, prototyping, and delivery.
Stay current with evolving AI trends and translate them into practical design approaches.
Business & P&L Ownership
Own P&L responsibility for design delivery across India studios.
Balance design excellence with commercial discipline, ensuring projects are delivered profitably.
Support leadership in shaping pricing, resourcing, and delivery models.
Contribute to revenue growth through strong delivery and account expansion.
People & Multi-Studio Leadership
Have proven experience managing and scaling geographically distributed design teams across India .
Have consistently managed design teams of 40+ people or more across multiple studios or engagements.
Build a strong culture of craft excellence, accountability, and collaboration.
Strategic Contribution
Work closely with the CEO, Think Design & Global Chief Experience Design Officer, Havas CX on India design strategy.
Align India delivery with global expectations and standards within the Havas CX ecosystem.
Contribute to shaping and evolving Think Design’s service offerings.
Required Experience & Capabilities
15+ years of experience in UX, UI, CX, product, or service design, preferably from a services or consulting background .
Proven experience managing large,…
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