Wide Area Network Support Specialist

Location: Bengaluru

Position Summary:

We are seeking a highly experienced Senior SD-WAN Engineer with deep expertise in Velo Cloud SD-WAN, Global WAN design, and Cloud Networking. The ideal candidate will be responsible for designing, implementing, and troubleshooting large-scale enterprise WAN environments.

This role requires strong hands-on experience, customer interaction skills, and the ability to collaborate with OEM vendors and service providers in a global enterprise environment.

Your Role

Responsibilities and Duties:

- Design, implement, monitor, and support enterprise-scale Velo Cloud SD-WAN solutions.
- Lead global WAN architecture involving MPLS, Internet, and Cloud connectivity.
- Configure and troubleshoot routing protocols including BGP, OSPF, and EIGRP.
- Manage VPN and DMVPN deployments and advanced troubleshooting.
- Implement and optimize QoS policies, including traffic classification, policing, and queuing.
- Work on VRF and MPLS-based network architecture.
- Collaborate closely with OEM vendors and telecom service providers during critical incidents and deployments.
- Interact directly with customers for network design, implementation, and optimization discussions.
- Ensure high availability, performance, and security across WAN and LAN environments.

Required Skills and Qualifications:

- 10+ years of experience in enterprise network design, implementation, and troubleshooting.
- Advanced hands-on expertise in Velo Cloud SD-WAN.
- Strong experience with MPLS, VPN/DMVPN, Global WAN, and Cloud connectivity.
- In-depth understanding of TCP/IP, WAN/LAN architecture, and routing protocols (BGP, OSPF, EIGRP).
- Expertise in QoS mechanisms and performance optimization.
- Strong knowledge of Switching Technologies.
- Proven experience working in large, complex enterprise networks.
- Excellent communication and stakeholder management skills.
- Ability to work independently and handle customer-facing responsibilities.