Microsoft Dynamics Consultant

Location: Bengaluru

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Job Title:

Lead Consultant – MS Dynamics 365 Finance Functional with SCM Platform

Location:

Hyderabad/Noida/Gurgaon/Pune/Mumbai/Chennai/Kolata/Bangalore

Employment Type:

Full Time (FTE)
Work Model:
Onsite / Hybrid (Direct Client)
Notice Period:
Immediate to 30 days preferred

Interview Mode—F2F is mandatory for 1 Round at Genpact office

Flexible with Shifts.

The Dynamics 365 Functional Consultant SCM will be responsible for providing expert-level functional support, issue resolution, and continuous improvement within the client’s Dynamics Supply Chain environment. This role involves working closely with business stakeholders, IT teams, and Microsoft support to ensure business continuity, performance optimization, and user satisfaction across all deployed modules.
The consultant will play a key role in incident management, change request delivery, root cause analysis, and enhancement advisory as part of a long-term Managed Application Support (AMS) engagement.

Key Responsibilities

1. Application Support & Issue Resolution

• Provide Level 2/3 functional support for Dynamics 365 SCM modules (Procurement, Inventory, Sales, Production, etc.

• Analyze, troubleshoot, and resolve production issues and user-reported incidents within agreed SLAs.

• Document root cause and preventive measures for recurring issues.

• Collaborate with technical teams (developers/integrators) for bug fixes and data correction.

2. Change & Enhancement Management

• Gather and document business requirements for minor enhancements or configuration changes.

• Perform impact analysis and validate functional design changes before deployment.

• Conduct testing (SIT/UAT) and ensure smooth deployment through release management processes.

• Support continuous improvement initiatives and recommend process optimization leveraging D365 capabilities.

3. Business Stakeholder Engagement

• Act as a functional bridge between business users and the technical support team.

• Facilitate discussions to identify pain points, improvement areas, and automation opportunities.

• Participate in regular service review meetings and present functional insights, incident trends, and system improvement plans.

4. Documentation & Governance

• Maintain updated functional documentation, configuration records, and SOPs.

• Ensure compliance with ITIL processes for incident, problem, and change management.

• Track and report key performance indicators (KPIs) for support activities.

5. Continuous Learning & Knowledge Management

• Keep abreast of new D365 SCM new features, updates (PU releases), and Microsoft best practices.

• Contribute to internal knowledge bases and reusable solution templates.

• Train end users or internal support staff on functional best practices and process changes.

Key

Skills & Experience:

Functional Expertise:

• Experience as a Functional Consultant in Dynamics 365 SCM or AX 2012.

• Strong understanding of end-to-end SCM (Procurement, Inventory, Sales, Warehousing, Production) processes.

• Experience with cross-functional integrations (e.g., Projects, HR, Retail, Power BI, Power Platform).
AMS

Experience:

• Prior experience in a Managed Support or Application Maintenance environment is mandatory.

• Knowledge of ITIL framework and familiarity with ticketing tools (e.g., Service Now, Dev Ops, Remedy, Jira).

• Proven ability to manage SLAs, priorities, and user communications in a production setting.
Technical Awareness:

• Understanding of D365 architecture, environments (DEV/UAT/PROD), and LCS.

• Familiarity with data management, configuration, workflows, and reporting setup.

Soft Skills:

• Strong analytical, problem-solving, and documentation skills.

• Excellent communication and stakeholder management abilities.

• Ability to work independently in a global support model (onsite-offshore coordination).

Minimum Qualifications

• Bachelor’s degree in Finance, Supply Chain, IT, or related discipline.

• Microsoft Certified:
Dynamics 365 Supply Chain Management Functional Consultant Associate preferred.

• ITIL Foundation certification is an added advantage

Manjunath
Staffing Manager
NAM Info Pvt Ltd,
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