Support Engineer

Location: Bengaluru

Purpose
This is a "Pure Support" role dedicated to maintaining the stability and reliability of the  Base
24-EPS  platform. The incumbent will ensure the smooth running of payment switching operations, handling incident management and minor enhancements.
Core Responsibilities
Application Support:  Provide dedicated technical support for the Base
24-EPS switching platform (Aquire/Authorisation).
Incident Management:  Troubleshoot and resolve production issues related to ATMs, EFTPOS, and payment gateways.
Monitoring & Testing:  Use transaction simulators like  Fin Sim/Paysim  to validate fixes and system health.
Process Improvement:  Contribute to the review and redesign of support procedures to improve team efficiency.
Experience & Qualifications
Total

Experience:

4+ years of professional experience.
Platform Must-Have:  Extensive experience in  Base
24-EPS support .

Note:

Candidates with only Classic or Tandem experience will not be considered.
Technical

Skills:

* Core:  C (primary for CSM), C++, and Linux.
Protocols:  ISO 8583 messaging protocol.
Tools:  Jenkins, CI/CD pipelines (good to have)
Nice to Have:  Java, Groovy, AWS, or Azure.
Understanding of the Acquiring business and payment switch workflows.
Familiarity with Linux/Unix environments.

Soft Skills:

Strong communication skills to interact with stakeholders in a high-pressure production environment.

Work Environment
Location Preference:  Bangalore (Embassy Golf Links) or Gurgaon. Secondary options:
Chennai or Hyderabad.
Hybrid Model:  3 days office-based (typically Monday, Tuesday, Wednesday).
Shift Timing:  Early start (8:00 AM – 5:00 PM) to align with Australian business hours.