CRM Business Analyst

Location: Bengaluru

Job Title:

Business Analyst – Salesforce CRM

Location:

Bangalore, Pune

Experinece:  6-10 Years

Job Summary

We are looking for a detail-oriented  Business Analyst (Salesforce CRM)  to bridge the gap between business stakeholders and technical teams. The role involves gathering business requirements, translating them into Salesforce solutions, and ensuring optimal utilization of Salesforce CRM to improve sales, service, and operational efficiency.

Key Responsibilities

Work closely with business stakeholders to understand sales, service, and CRM requirements
Gather, analyze, and document business requirements, user stories, and functional specifications
Translate business needs into Salesforce configurations across Sales Cloud and Service Cloud
Support Salesforce features such as Leads, Opportunities, Accounts, Contacts, Cases, and Reports
Collaborate with Salesforce Admins and Developers during design, development, and deployment
Create process maps, workflows, and data flow diagrams
Assist in UAT planning, test case preparation, and defect tracking
Ensure data accuracy, data migration support, and system adoption
Prepare dashboards and reports to track sales performance and KPIs
Provide user training, documentation, and post-implementation support
Support release management and change management processes

Required

Skills & Qualifications

Bachelor's degree in Business, IT, or a related field
3+ years of experience as a Business Analyst, preferably with Salesforce CRM
Strong understanding of Salesforce Sales Cloud and/or Service Cloud
Experience in requirement gathering, BRD, FRD, and user stories
Hands-on experience with reports, dashboards, and data analysis
Familiarity with Agile/Scrum methodologies
Excellent communication and stakeholder management skills
Ability to translate business requirements into technical solutions