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Job Description & How to Apply Below
Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered.
CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers' technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Response and Resolution:
You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
Readiness:
You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
Product/Process Improvement:
You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Key Responsibilities
As An Azure Support Engineer, You Will
Own, troubleshoot, and resolve complex customer technical issues on the Azure platform.
Deliver consistent, high-quality support experiences aligned with CPE (Customer and Partner Experience) goals and response time SLAs.
Analyze, diagnose, and resolve issues involving infrastructure, networking, virtualization, identity, and platform services.
Collaborate across teams (Product Group, Engineering, CSS, Field, etc.) and swarm effectively on critical cases.
Create, manage, and escalate incident and problem management requests as needed.
Identify process, tooling, or training gaps and propose improvements for better issue resolution.
Support readiness efforts by engaging with internal training programs, mentoring, and contributing to knowledge-sharing.
Participate in or lead community-building efforts around specific technologies or workloads.
Contribute to automation, self-help content, and case deflection initiatives.
Qualifications
Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience.
Language Qualification
English Language: fluent in reading, writing and speaking.
Azure Support Engineer
– Job Description
Are you passionate about cloud technology and solving complex technical problems As an Azure Support Engineer, you will be at the forefront of helping customers embrace…
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