Support Engineer

Location: Bengaluru

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Walk Me (An SAP Compnay) is growing and we want you to join us! Have you ever wanted to work for an industry leader Well, how about an industry creator! At Walk Me, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we're changing how enterprises interact with their technology.
So, if you're looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, Walk Me is the place for you!
As a Technical Support Engineer- you will be the trusted point of contact for Walk Me's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction.

Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.

What you'll do
.Communicate with customers via email, live chat, and screen shares.
.Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
.Develop in-depth knowledge of our products and their features.
.Engage with customers to understand and fulfill their goals with our solutions.
.Apply and share best practices for optimal use of our products.
.Innovate and propose ideas for enhancing the overall customer experience.

What you bring
.2 to 6 years experience in software support or customer service with expertise in HTML, jQuery, CSS (experience working in a SaaS environment preferred).
.Proficient in using application logs, browser dev tools, and other diagnostic tools.
.Experience in various communication formats (written, live chat, conference calls, in-person).
.Ability to grasp and articulate new technologies quickly.
.Problem-solving skills with a customer-first approach.
.Independent and teamwork capabilities.
.Poise and articulation in challenging customer interactions.

Why Walk Me
As one of the world's leading SaaS companies, Walk Me enables you to partner with some of the most creative, innovative, and dedicated people in the business.
So why should you work for Walk Me
.We're ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
.We were recognized by Deloitte as the 6th fastest growing software company in the world.
.We're publicly traded on the Nasdaq stock exchange.
.We provide you with the latest cutting edge tech to power your work while developing and advancing your career
.We manage at eye-level, giving you the chance to work with anyone at the company. Want to pitch an idea to one of Walk Me's founders or work on a project with our CEO You've come to the right place.
.We recognize that you have a life outside the office. Whether it's picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
And that's just the beginning! We could go on and on, but it would probably be easier to just apply and find out more.
Learn more about Digital Adoption Platform (DAP):

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise…