More jobs:
Job Description & How to Apply Below
Key Responsibilities Requirements
Manage P0/P1 escalations with swift action and clear stakeholder updates.
Investigate root causes and drive cross-functional resolution with Product, Tech, Ops,
and CX.
Identify and close process/system gaps through structured analysis.
Strong hands-on Freshdesk experience (workflows, automations, SLAs, reporting).
Excellent written and verbal communication skills with the ability to handle complex
conversations.
Strong analytical skills with the ability to identify patterns and recurring issues.
Proven ability to work in fast-paced, ambiguous environments with high ownership.
Open to rotational rosters, including weekends, based on business needs.
Qualifications
Bachelore Degree
Prior Experience in Escalation management ,
Voice process
Additional Information
About
The Role
We're looking for a proactive Senior Escalation Specialist to own high-priority customer issues
end-to-end, ensure fast resolutions, and strengthen our escalation processes. The ideal
candidate has solid experience in health-tech/startups, deep Freshdesk expertise, and a strong
problem-solving mindset.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×