Sr Technical Content Developer

Location: Bengaluru

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking an experienced Senior Technical Writer & eLearning Content Developer to lead the creation of world-class product documentation and customer training content. In this senior role, you will drive content strategy, mentor junior writers/designers, and partner closely with product, engineering, and customer success teams to ensure our customers and partners can adopt and use our software products with confidence.

This is a strategic and hands-on role, ideal for someone who thrives at the intersection of technical writing, instructional design, and product enablement.

Key Responsibilities

Content Strategy & Leadership
Define and implement standards, style guides, and best practices for technical writing and eLearning content
Mentor and provide editorial/technical guidance to junior writers and instructional designers
Partner with product and customer success leaders to align content with business and customer adoption goals
Technical Documentation
Lead the development and maintenance of user guides, API documentation, release notes, and knowledge base articles for software/SaaS products
Ensure documentation quality, consistency, accessibility, and accuracy across products
Drive documentation integration into development workflows (Agile/Dev Ops)
eLearning & Training Development
Design and oversee the creation of advanced eLearning modules, product tutorials, simulations, and certification programs
Leverage tools such as Articulate Storyline, Rise, Captivate, Camtasia, or equivalent to create scalable training experiences
Introduce innovative learning approaches (microlearning, video explainers, gamification) to enhance engagement
Continuous Improvement
Establish metrics and feedback loops to measure the effectiveness of content
Stay up to date with emerging trends in SaaS documentation, eLearning technology, and instructional design
Champion a culture of customer-first communication within the product organization

Qualifications & Skills

Bachelor's or Master's degree in Technical Communication, Instructional Design, Computer Science, or related field
5+ years of experience in technical writing and eLearning content development, with at least 1+ years in a senior or lead role
Proven experience documenting software/SaaS products and building scalable training content
Strong expertise with documentation platforms (Confluence, Mad Cap Flare, Git-based tools, Markdown, or similar)
Proficiency with eLearning authoring tools (Articulate Storyline, Rise, Captivate, Camtasia)
Deep knowledge of instructional design methodologies (ADDIE, SAM, Bloom's Taxonomy)
Exceptional writing, editing, and communication skills
Experience working in Agile development environments and collaborating with product/engineering teams

Preferred Qualifications

Experience creating product enablement content for SaaS or enterprise software
Knowledge of SCORM/xAPI and LMS administration
Exposure to UX writing or content design
Graphic design or video production/editing skills

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Note:

Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five
9.