Senior Officer - IT

Location: Bengaluru

Job Title:

Sr. Officer - IT
Company:  GIA Apparels, Aqaba, Jordan
Department:  IT - Infra

Job Purpose:

To support and maintain the company’s IT infrastructure by providing technical assistance, managing networks and systems, and ensuring smooth daily IT operations.

Key Responsibilities:

Maintain a ticketing system for logging and tracking support requests to ensure timely resolution.
Manage and maintain network infrastructure and communication systems.
Assist in planning and executing IT projects and system upgrades.
Assist in the setup and maintenance of Network, CCTV, access control systems, and security solutions.
Set up and configure new computer systems, ensuring all necessary software and security updates are applied.
Manage user accounts, permissions, and access control.
Participate in IT system upgrades, migrations, and deployment projects.
Provide technical assistance to end-users by troubleshooting hardware, software, and network issues.
Provide technical support for enterprise applications and operating systems.
Diagnose and resolve computer performance issues, application errors, and connectivity problems.
Monitor and maintain the performance of desktops, laptops, printers, and other IT peripherals.
Ensure efficient stock management of IT accessories and replacement parts.
Coordinate repair and replacement processes for faulty or outdated equipment.
Maintain accurate records of IT assets, ensuring proper documentation and tagging.
Support IT store operations, including inventory tracking and equipment distribution.
Document IT processes, project activities, and troubleshooting steps

Qualifications & Skills:

Education:

Degree/Diploma in related field.

Experience:

2 years of relevant experience

Soft Skills:

Strong attention to detail and accuracy.
Good communication and organizational skills.
Ability to work under pressure and meet deadlines.