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Job Description & How to Apply Below
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.
With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations:
Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #Be Unrivalled #Create The Future
About This Role
We are seeking an Enterprise Security Implementation Specialist to support enterprise customers in safely implementing Fortinet and Zscaler products to improve their security posture by reducing risks. This role involves new customer onboarding, incident management, and change management, ensuring that all tasks are completed within SLA.
What You Will Do
Build new virtual instances of firewalls.
Collaborate with customers to obtain firewall rules.
Work with internal teams to complete customer onboarding.
Complete firewall provisioning within SLA.
Proactively monitor firewalls using monitoring tools and address alerts.
Handle customer-initiated incidents.
Escalate cases to Level 2 with a triage within SLA.
Analyse and implement changes raised by customers without causing outages.
Ensure all changes are implemented within SLA.
Who You Are
Experienced in implementing and managing Fortinet and Zscaler products.
Proficient in building virtual instances of firewalls.
Skilled in collaborating with customers and internal teams.
Capable of monitoring and managing incidents proactively.
Adept at analysing and implementing changes without causing outages.
Committed to meeting SLAs and ensuring high-quality service delivery.
Not a Perfect Fit
Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's In It For You
Opportunity to work with cutting-edge security technologies.
Collaborative and inclusive work environment.
Professional growth and development opportunities.
Competitive compensation and benefits package.
What Skills You Will Learn
Advanced firewall management and implementation.
Proactive incident management and resolution.
Effective change management without causing outages.
Collaboration with customers and internal teams.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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