Customer Service Associate; US Shift

Position: Customer Service Associate (US Shift)
Location: Bengaluru

Codingal () is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects.

Our mission is to help kids fall in love with coding and prepare them to become future-ready creators, entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and aligned with the K-12 Computer Science Framework, we offer personalized learning through 1:1 and small-group classes.

As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI but build with it.

Trusted by over 1 million students worldwide and backed by Y Combinator, Rebright Partners, and top angels, Codingal is rated 4.9/5 by students and has an NPS of 86, making it the most loved platform for coding and AI education.

We are looking for a Customer Service Associate for the US Shift region to join the passionate Codingal team.

Key responsibilities:

Provide an exceptional experience to customers
Provide technical support to Parents and Teachers
Provide chat, Email, and call support to customers
Handle escalation tickets
Schedule, reschedule, and manage student classes
Be a relationship expert and ensure customer retention and satisfaction

Required skills:

Proficiency in English communication and written skills is mandatory
Proactive attitude with a focus on problem-solving and customer satisfaction
Proficiency in Microsoft Office Suite; familiarity with CRM tools is a plus
Positive attitude, adaptability, and eagerness to learn
Available to work from the Office

Education:

• Bachelor's Degree

Perks:
Free Lunch & Dinner
Exposure to a fast-paced Ed-Tech startup
Health Insurance
PF Contribution

What we offer:

4.0L-4.5L fixed annual salary (+night shift allowance)
A collaborative, mission-driven team culture
Career growth opportunities

Location:

HSR Layout, Bangalore, India

Please note that this is an in-person role, with no remote option available.

You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future.
Apply now!