Senior Manager, Security Operations Center; SOC

Position: Senior Manager, Security Operations Center (SOC)
Location: Bengaluru

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.

We are seeking a highly skilled Sr Manager, Security Operations Center (SOC) to lead and advance SOC operations across our enterprise and product environments. This pivotal role is responsible for overseeing daily SOC activities, including threat detection and response, proactive threat hunting, advanced detection engineering, threat intelligence analysis and integration, security validation, deployment and management of deception technologies, and driving automation initiatives such as AI and SOAR within the SOC.

The Sr Manager will also be instrumental in developing and maturing SOC forensic capabilities.

This position combines technical expertise, program management, and people leadership, with a focus on developing talent through continuous learning, mentorship, and clear career progression opportunities.

Responsibilities and Duties:

Team Leadership & Development

Provide people leadership and coaching for the Security Operations team —supporting skill development, managing performance, and fostering a culture of quality, continual growth, and teamwork.
Conduct regular one-on-ones, provide constructive feedback, and create clear career development plans that help the SOC team advance their technical and soft skills.
Drive outcomes by managing project priorities, deadlines, and deliverables while establishing our culture focused on being results oriented.
Manage relationships with external security vendors and partners, ensuring effective service delivery and technology adoption.

Strategy & Business Impact

Assist in developing and implementing a comprehensive SOC strategy and roadmap aligned with Calix's overall goals and risk appetite.
Define, document, and implement a SOC management and maturity framework.

Cross-Functional Technical Partnership

Act as a key liaison and trusted advisor to internal stakeholders on SOC-related matters.
Collaborate with leaders and security champions across Product, Development, IT-Ops, and Service Desk to embed security into operational workflows and instill security monitoring best practices.
Act as the technical security expert in cross-functional engagements; influence architectural decisions to enhance detectability and resilience.

Metrics & Reporting:

Strategic:
Develop SOC maturity metrics and dashboards to measure detection coverage, response times, and business risk reduction
Operational:
Define, collect, and analyze key security performance and risk metrics (KPIs and KRIs) to measure SOC effectiveness and drive continuous improvement.
Establish executive reporting that translates technical incidents into business impact while maintaining a blameless culture focused on systemic improvements.
Collect SOC metrics with the ability to track overall SOC spend and health.

Operational Excellence:

Become the frontline SOC service offering lead - offer technical security support and guidance to employees, serving as a trusted resource and escalation point for operational and help desk security issues.
Drive weekly operations panel reviews that ensure nothing falls through the cracks while building institutional knowledge and defining repeatable processes from every incident.
Define operational procedures that maintain 24/7 MDR coverage and sustainable on-call rotations for escalations.
Support compliance and audit activities by providing SOC evidence and ensuring alignment with our compliance programs.

SOC Service Offering Technical Expertise Lead

Security Operations Center (SOC) Leadership
Own and evolve the SOC service offering, including threat detection, threat intel, threat hunting, detection engineering, incident response, security validation, deception, security automation, digital forensics and serving as the primary liaison for Calix's MDR partnership.

Incident Response:

Lead the lifecycle of escalated incidents from detection to resolution.
Conduct root cause analysis, impact assessments, and produce detailed incident reports.
Plan and execute technical tabletop exercises to improve…