Travel Ticketing Specialist

Position: Travel Ticketing Specialist (Contract)
Location: Bengaluru

We are hiring a  GDS Ticketing Specialist  responsible for end-to-end ticket issuance and complex post-ticketing transactions using Amadeus. This role owns  reissuance, refunds, EMDs, and queue management , ensuring accuracy, compliance with airline fare rules, and minimal revenue leakage (ADMs).
This is a  Level-2 Operations role  that works closely with CX and Supplier teams.

Key Responsibilities
1. Ticketing & Reissuance
Perform ticket issuance and reissuance using Amadeus cryptic commands.
Handle  revalidation vs reissue  decisions based on fare rules.
Compare old vs new fares and taxes using  TWD / FXX / FXP .
Collect penalties and additional collection (ADC) via TTK / EMD when applicable.
Reference original tickets correctly using  FO / FA  linkage.
Execute ticket issuance via  TTP  with accuracy and audit readiness.

2. Refund Processing
Process  voluntary and involuntary refunds  (full & partial).
Create and manage refund records using  TRF / TRFU / TRFP .
Identify refundable vs non-refundable taxes.
Apply penalties, RAF, and waiver codes correctly.
Coordinate with airlines for  SAC / waiver authorization  where required.
Ensure refunds comply with BSP and airline rules.

3. EMD Handling
Issue and manage  Associated (EMD-A)  and  Standalone (EMD-S)  documents.
Handle EMDs for:
Change penalties (PENF)
Seats, baggage, meals
Link EMDs correctly to reissued tickets.
Process EMD refunds where permitted.

4. Queue Management & Monitoring
Actively monitor and action Amadeus queues (Q1–Q8).
Handle:
Airline cancellations (HX/UN/UC)
Schedule changes (TK)
Waitlist confirmations (KL → HK)
Ticketing time limits (TKTL)
Ensure no PNRs remain unattended to avoid  ADM exposure .

5. Operational Excellence
Perform error correction and manual fare construction when required.
Support CX escalations for complex ticketing cases.
Maintain SOP compliance and documentation.
Participate in audits, pilot runs, and process improvements.
Mandatory

Skills & Qualifications
Amadeus GDS Ticketing Certification – Mandatory
Strong command over cryptic commands:
RT, TWD, FXP, FXX, TTU, TTK, FO, TTP, TRF, TRFP
Solid understanding of:
Fare rules & penalties
No-show logic
Involuntary vs voluntary cases

Prior experience in airline, OTA, TMC, or travel ops environment.
High attention to detail and ownership mindset.