Team Lead, Course Development

Location: Bengaluru

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

The  Team Lead, Course Development  is responsible for leading the creation of high-quality technical training content for Ping Identity's customer courses, certifications, and workshops, while coaching a local team of course developers.

You will create engaging, technically accurate learning materials that explain Ping Identity product capabilities and features to developers, system integrators, and system administrators worldwide. Combining hands-on course development with people leadership to ensure consistent quality, technical depth, and learning effectiveness across the curriculum.

This position reports to the Senior Manager, Certification and Curriculum Development and coaches a local team of course developers.

Responsibilities

Technical Course Development

Collaborate with and become a Ping Identity Subject Matter Expert to design and develop engaging, hands-on, task-based training materials for specific technical audiences.
Develop comprehensive student training guides, lab exercises, assessment items, and instructor teaching aids, with guidance on delivery modalities (instructor-led, e-learning, video, or virtual).
Build and configure Ping Identity products to support realistic lab environments, ensuring steps and configurations are clearly documented.
Test and refine training deliverables (labs, guides, presentations) to ensure accuracy and usability.
Maintain and enhance existing content, making necessary adjustments and releasing timely updates, including incorporating learner feedback from survey results.
Take ownership and manage assigned course projects or components, while contributing to larger team initiatives.

Team Coaching

Lead and coach a local team of course developers, supporting skill development, technical growth, and career progression.
Provide regular feedback and content reviews to support consistent quality and learning standards.
Support onboarding and ongoing development of new course developers.
Foster a collaborative, learning-focused team culture across a distributed environment.

Curriculum Quality and Standards

Establish and reinforce best practices for technical accuracy, instructional quality, and content consistency.
Review and approve curriculum deliverables produced by the team, providing constructive guidance and technical direction.
Support the adoption of instructional design principles and learning standards across the curriculum.

Learner and Instructor Enablement

Provide expert technical guidance in response to complex learner or instructor enquiries related to courses you support.
Assist authorised instructors by clarifying course materials and supporting effective delivery.
Deliver or support Train-the-Trainer, Alpha, or Beta sessions for courses where you are the curriculum lead.
Contribute to technical marketing and enablement initiatives (FAQs, webinars, videos) in collaboration with the Training team.

Collaboration and Alignment

Collaborate with Product, Engineering, and Training stakeholders to ensure curriculum reflects current and upcoming product capabilities.
Contribute to curriculum planning discussions by providing input based on technical expertise and learning impact.
Support alignment between curriculum development efforts and broader training priorities.

Qualifications

Minimum Qualifications

Bachelor's degree in a technical discipline (Computer Science or Engineering preferred) or equivalent professional experience.
At least 5 years experience in technical training course development, including hands-on development of virtual labs.
Prior experience mentoring, coaching, or managing technical professionals.
Strong understanding of the roles and responsibilities of software developers, integrators, and system administrators.
Excellent technical writing, editing, and content structuring skills.
Strong organisational and communication skills…