Student Counselor ( Retention - edtech

Position: Student Counselor ( Retention - Up to 3 yrs edtech experience)
Location: Bengaluru

About the Role:

We are looking for enthusiastic and empathetic Student Success Counsellor to
join our Student Success Team at Clood On Musica Pvt Ltd. This role is pivotal in
building strong relationships with students and instructors, ensuring their
satisfaction, and enabling a seamless learning experience.

Key Responsibilities:

● Serve as the first point of contact for students and instructors via calls and
emails.

● Understand and resolve queries with empathy and a solution-oriented
mindset.

● Maintain detailed records of interactions and resolutions.

● Share relevant updates and escalate issues when needed.

● Contribute proactively to process improvement and internal knowledge
sharing.

● Prepare reports on student feedback, reviews, and retention metrics.

● Provide guidance and support to the SSE team.

● Monitor and minimize student dropouts by identifying early warning signs and
taking preventive measures.

● Interact with new students to ensure smooth onboarding and focus on
student retention.

● Conduct orientation sessions for new students.

● Act as the primary point of contact for student and parent queries.

● Analyze student feedback and recommend improvements in teaching
methods and support processes.

Qualifications &

Experience:

● Bachelor's Degree (required)

● 1–3 years of relevant experience in customer support, education, or
service-oriented roles
Skills &

Competencies:

● Excellent verbal and written communication skills

● Fluency in English, Hindi, and Regional Language

● Strong problem-solving and time-management abilities

● High levels of empathy and patience

● Team player with a proactive mindset

● Familiarity with basic Excel

● Ability to work independently and manage multiple tasks