Voice Coach

Location: Bengaluru

Job Description  - Main responsibilities include :

· Identifying training needs of NHT and existing employees

· Scheduling and conducting Language & Skills training programs

· Designing Pre NHT training session for new hires on Language & Skills training

· Designing training programs for Up-skilling the staff on Behavioral skills

· Conducting periodic TNA to develop new training programs or modify and improve existing programs

· Ensuring accuracy and effectiveness of training and real world application of training

· Supporting OJT period by observing, measuring, and monitoring learners as needed

· Developing non-classroom communication and training materials

· Monitoring calls/chats/Offers on Communication and Soft Skills

· Providing continuous Coaching & Feedback to enhance agent performance

· Tracking individual performance during and after the training

· Conducting refresher sessions on a need basic.

· Responsible for managing the expectations from Internal and External Stakeholders

· Working closely with the management to address the key concern areas arising from knowledge gaps
Required Profile/ Experience  - Should have >1 years of experience as a Soft Skills Trainer. Experience in Soft Skills/ Behavioral Training. Excellent English Language Proficiency. Excellent spoken and written communication. Good knowledge of MS Excel, PowerPoint. Must be deadline oriented. Excellent Team Player and Good Judgment Skills