Service Manager

An established UK business operating within the vehicle testing and diagnostics sector is looking to appoint a Service Manager to lead and improve its national service operation.

This role suits someone who enjoys running a tight ship, developing people, and improving how a service function actually works day to day rather than just talking about it in meetings.

You will take ownership of a mixed team of field engineers and office based coordinators, with full responsibility for performance, process, and customer outcomes.

The Role

Reporting directly into senior leadership, you will be responsible for the smooth running of service delivery across the UK.

Your focus will be on people management, operational efficiency, workload planning, and maintaining high service standards across customers and partners.

Key Responsibilities

– Team Leadership

• Manage and develop a national team of field service engineers

• Oversee an office based service coordination team handling bookings, customer communication and invoicing

• Carry out regular one to ones, performance reviews and team meetings

• Manage absence, conduct, and employee relations matters

• Identify skills gaps and support training and development plans

– Service Operations

• Improve and standardise service processes to increase efficiency and consistency

• Plan and balance engineer workloads to ensure effective coverage

• Monitor KPIs and service data to identify trends and drive improvements

• Ensure service response times and commitments are met

• Act as an escalation point for complex service or customer issues

– Quality and Compliance

• Maintain high technical and service standards

• Ensure health and safety compliance across field operations

• Ensure service records and documentation are accurate and up to date

About You

Essential

• Experience managing field based or mobile engineering teams

• Confident people manager with hands on experience of performance management

• Strong operational mindset with a track record of improving processes

• Highly organised with the ability to prioritise competing demands

• Clear communicator at all levels

• Comfortable using service management systems and IT tools

Desirable

• Background in automotive, MOT, or vehicle testing environments

• Technical understanding of diagnostic, calibration, or electronic equipment

• Experience working with distributors or partner networks

What Is On Offer

• Salary £38,000 to £42,000 depending on experience

• 25 days holiday plus bank holidays

• Monday to Thursday 08:30 to 17:00

• Friday 08:30 to 16:30

• Office based role in Banbury

• Stable business with a strong reputation and long term growth plans

• Genuine opportunity to shape how the service function operates