Shuttle II Driver - University of Maryland Shuttles

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They also assist guests with luggage, including delivery and pick‑up of luggage during arrival and departure, and maintain the vehicle activity and maintenance logs.

• Shuttles guests to appropriate places that are approved by manager and the client contact. Must be able to learn and remember pick‑up and destination points. Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc. – 40%
• Communicates by telephone, two‑way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co‑workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property.
  
  – 20%
• Operates a vehicle that seats fifteen people or less, including driver. Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air‑conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. Monitors vehicle condition and records malfunctioning items or damage and submits to manager.
  
  – 20%
• Protects guest confidentiality in accordance with HIPAA requirements. Maintains the security of client financial and identifying information. May not provide “lift” services or assistance to any hotel or hospital guest; only offer a hand for assistance. Checks wheelchairs for safe operation prior to each use and must clean wheelchairs after each use. Must be able to assist patrons with entering and exiting the vehicle.
  
  May be required to use specialized equipment such as wheelchair lifts. – 20%

Towne Park is committed to offering competitive, fair, and commensurate compensation. The hourly base pay range for this position is $19.25 per hour.

Open availability, part‑time, 4:30 am–10:30 pm Monday‑Friday. Occasional weekend shifts.

Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees receive company‑paid basic life and AD&D insurance as well as short‑term and long‑term disability. Employees may also enroll in the company’s 401(k) retirement savings plan.

• High school diploma or general education degree (GED)

• Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client
• Due to vehicle leasing contract requirements must be at least 21 years of age
• Must maintain a valid driver’s license at all times
• Pass annual / semiannual MVR check
• Must complete the Wheelchair Safety Training course provided by Towne Park as applicable
• Must possess current Medical Examiners Certificate
• Must maintain an up‑to‑date license as well as DOT endorsements and a bi‑annual physical exam as applicable

• One to three months…