Operations Agent - BWI; Part-Time

Overview

Department: Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

External applicants note: Southwest Airlines will consider your interest for this position if you are currently a resident of Maryland. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in person and not selected for the Operations Agent position at BWI within the last 12 months.

Pay & Benefits

Pay of $20.40 per hour, with opportunities for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.

Benefits you’ll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution up to 10% of your eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan
• Competitive health insurance for you and your eligible dependents
• Health plan options that start from the first day of employment; 30 days to enroll, coverage retroactive to first day
• Explore more benefits:
  Southwest Careers – Benefits

Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You’ll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. You’ll help our flights stay on schedule and ensure customers feel cared for and Crews have what they need.

This role offers learning opportunities for new entrants to aviation or those seeking growth. See what a day as an Operations Agent looks like: swa.is/Day With Ops Agent

Additional details

• This is a part-time opportunity. Part-Time Employees generally work 32 hours over 5 days; schedules determined by seniority-based bidding.
• New Hires complete 4-6 weeks of training with 8 hours of classroom or on-the-job training over 5 days per week.
• After training, Part-Time New Hire schedules are 6.5-hour shifts over 5 days, with potential mandatory overtime.
• This role is part of a Collective Bargaining Agreement (CBA). Pay, schedules, and other job details are set through the agreement.
• Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays; mandatory overtime may be required, with opportunities to trade shifts.
• U.S. citizenship or current authorization to work in the U.S. required; no current or future work authorization sponsorship available.
• Learn more about becoming an Operations Agent and FAQs:

We’re committed to fair hiring practices and to employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

• Provides friendly service to and maintains positive relationships with all internal and external Customers

• Works in a cooperative spirit to ensure the success of the Company

• Provides legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds

• Works in airport operation office, gate area, jetways and air freight facilities; may be exposed to weather and jet/machinery noise and fumes; opens and closes stations, advising Dispatch

• Handles Station AMS and radio communications traffic as needed

• Coordinates loading and unloading of aircraft by monitoring ramp activities

• Answers station operations’ telephones

• Advises Gate Agents when boarding will…