Passenger Service Agent​/Wheelchair Agents

Passenger Service Agent/Wheelchair Agents

Overview People. Passion. Pride. This is what has driven our teams since 1833.

Join our team of experts who support passengers in a critical partnership with the global aviation industry, operating at over 300 locations in 65 countries across six continents. At the heart of our business is the commitment to delivering seamless, time‑critical logistics services to airline passengers.

The Passenger Assistant agent assists and transports airline passengers who require assistance, including wheelchair support at airports.

• Push wheelchair passengers to and from gates.
• Roll customer‑occupied wheelchairs safely down the jet bridge.
• Ensure wheel brakes are in place before passengers exit the wheelchair.
• Complete any necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Maintain a friendly, positive attitude and attend to each passenger's individual needs.
• Work professionally with fellow employees, supervisors, managers, airline staff and airport authorities.
• Exceed customer service standards.
• Carry out other duties as assigned.

• Ability to apply common sense to follow written, oral, or diagrammatic instructions.
• Computer skills to use company systems for primary tasks.
• Fluency in English with excellent reading, writing, and speaking ability.
• Positive, can‑do attitude that remains calm under pressure.
• Ability to stand for long periods and work on a ticket counter or gate check‑in.
• Availability to work various shifts, including outside weather conditions.
• Strong customer service and verbal communication skills.
• High school graduate or GED (preferred).
• Eligibility to obtain an airport badge and pass a criminal background check and drug screen.
• Valid driver’s license and U.S. work eligibility for individuals 18+ years old.

• Learn new tasks quickly.
• Understand and execute oral and written instructions; seek clarification when needed.
• Strong interpersonal skills and teamwork.
• Build and maintain professional relationships.
• Physical demands: continuously stand and walk for 6–8 hours; push passengers of significant weight; lift up to 70 lbs.; push and pull 200+ lbs. on an incline; bend, stretch, twist, squat, and reach.

All employees are responsible for ensuring their own health, safety and well‑being, and protecting the same for others. The company prohibits alcohol and drug misuse and conducts regular testing to enforce this policy.

Menzies Aviation is a committed equal‑opportunity employer and encourages applications from all qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity.

To apply, click the "Apply Now" button on the job posting.

White Marsh Station, MD – $17.00–$18.00 per hour.