Case Manager​/Sr. Case Manager- WHRC

Weinberg Housing & Resource Center (WHRC) | 620 Fallsway, Baltimore, MD 21202, USA

Catholic Charities is seeking a Case Manager in the Weinberg Housing and Resource Center. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services. The work schedule Saturday–Wednesday 9 AM–5 PM.

The Weinberg Housing and Resource Center (WHRC) houses individuals faced with challenges including mental health and substance use issues. Individuals present on a frequent basis with crisis needs related to trauma, mental health, addiction, and housing.

• Work with clients to primarily focus on improving quality of life in obtaining stable and permanent housing, goal setting, case planning and personal development
• Maintain casework files on each client according to policies and procedures and organize and record information into ETO and HMIS in a timely manner
• Provide support, advocacy, information and referral services to Clients of Sarah's House
• Participate in and accurate track case management progress for 30/60/90 team meetings in HMIS
• Motivate and empower clients to establish and reach goals, including obtaining information from clients such as: client’s interests, aptitudes, and abilities for developing case plans
• Ensures client confidentiality is maintained in accordance with HMIS guidelines and requirements.
• Other duties as assigned.

• Crisis Prevention Services
  • Provide crisis management services to clients to promote stability and referral to appropriate resources.
  • Coordinate with team members on difficult clients including making recommendations for ongoing services.
  • Assist individuals with crisis needs related to trauma, mental health, addiction, and housing.
  • Assist in helping clients navigate through intense feelings while providing an anchor in reality.
• Housing Services
  • Ensures compliance with the U.S. Department of Housing and Urban Development (HUD) rules and regulations and passing annual HUD audits and other privately funded programs.
  • Coordinates housing leased to or for clients, negotiates leases with the landlords and occupancy agreements with residents; maintains ongoing contact with realty representatives and property managers to ensure good relations.
  • Inspects the property and/or apartments at specific intervals.
  • Reinforces occupancy policies and procedures by initiating procedures for non-payment of rent.
  • Monitors the upkeep of the property, including snow & trash removal, landscaping, and routine maintenance and repairs.

• Bachelor's degree in Human Services, Social Work, or related field.
• Two years related experience.
• Excellent knowledge of case management and crisis intervention services.
• An equivalent combination of education and experience may be considered.

• Master's degree in Human Services, Social Work or related field.
• Five years of related experience.
• Excellent knowledge of case management and crisis intervention services.

• Demonstrates patience and composure when working with others, fostering positive relationships.
• Exhibits exceptional relational and customer service skills, building strong connections and providing top tier service.
• Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
• Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.
• Displays excellent organizational skills and attention to detail, ensuring accuracy and efficiency.
• Utilizes effective conflict resolution skills to address issues and maintain a positive environment.
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and One Drive is preferred.

• No remote or hybrid work availability based on core and essential functions of the position.
• Re…