Program Assistant

Schedule:
Monday-Friday, 3pm-11pm

The Program Assistant (PA) will provide essential 24‑hour awake coverage and is responsible for the day‑to‑day operations of the shelter. This position oversees the welfare, safety, and comfort of shelter guests and offers daily support. The PA provides crisis intervention to callers seeking shelter, resources, or referrals. Working closely with clients, case managers, and other essential staff, the PA ensures guests’ needs are met with dignity and care, empowering them toward stability and self‑sufficiency.

• Assures that daily, weekly, and monthly housekeeping maintenance tasks are completed in a satisfactory and timely manner.
• Assigns volunteer tasks to shelter guests and supports them in completing the tasks satisfactorily.
• Ensures the safety and security of guests, volunteers, visitors, and staff by communicating expectations and conducting internal and external perimeter checks during shifts.
• Promptly and effectively responds to potential emergencies that may occur at the shelter by following agency and shelter protocols.
• Ensures children are supervised by their parents and encourages children and youth to participate in organized activities.
• Assumes responsibility for observing when maintenance supplies need re‑ordering and informs supervisors accordingly.
• Supports daily scheduled resident activities and events.
• Assists clients with daily activities of living, including meal distribution, cleanup, resource navigation, and transportation coordination.
• Assists in maintaining accurate records by ensuring residents sign in upon entry, tracking attendance, and addressing any discrepancies to support efficient shelter operations.
• Mediates interpersonal conflicts between guests, ensuring a peaceful and respectful atmosphere.

• Assumes responsibility for storing maintenance supplies in proper location and keeping an adequate supply available for daily use. Completes daily maintenance checklist.
• Observes where repairs/replacements may be needed and reports to immediate supervisor for direction and follow‑up.
• Ensures the cleanliness and upkeep of the emergency shelter by performing routine cleaning tasks and maintaining sanitary conditions in common areas and restrooms.
• Assists with the pick‑up of donations and food orders as needed.
• Completes incident reports when necessary.
• Assists with and attends special events held by the Center and St. Vincent de Paul as necessary.
• Supports a welcoming and positive environment for volunteers and works with them effectively.
• Upholds the vision, mission, and values of St. Vincent de Paul.
• Attends, and as necessary represents St. Vincent de Paul in, external meetings and events.
• Stays awake and alert during on‑duty hours.
• Performs other duties as assigned, within the scope of the position.