Activity Manager-IG Center

Catholic Charities of Baltimore, Intergenerational Center is seeking an Activity Manager to develop, maintain and evaluate a curriculum that promotes participants' psychological well-being; plan and facilitate social, recreational and educational programs; and supervises staff to ensure successful program delivery.
The work schedule requires flexibility (rotating schedule - Monday
-Sunday - 7am-3:30pm (EARLY) /9am-5pm (MID) /11am-7pm (LATE).

Sample

Schedule:

SUN - OFF | MON - EARLY | TUES - LATE | WED- MID | THURS - EARLY | FRI - EARLY | SAT - OFF

The Intergenerational Center will provide a range of programs and opportunities for people of all ages and entire families in one central, state-of-the art facility. The Intergenerational Center will feature and offer:
Early Head Start and Head Start education, gathering spaces for community groups, a start-of the art recreation center, workforce development services, a community health clinic, behavioral health and substance abuse services, playgrounds and more. As an Intergenerational Center, our programs will be designed to foster engagement across generations, so that people of all ages can learn and benefit from one another.

JOB

DUTIES & RESPONSIBILITIES:

• Develops and maintains a catalogue of program activities in the Community Pass portal, including vended third-party offerings and self-initiated workshops.
• Supervises building administrative assistants to enhance client experience with activity registration, scheduling, and program promotion.
• Trains and oversees activity assistants, ensuring effective set-up, support, and delivery of workshops and events.
• Evaluates and improves program offerings on a regular basis to meet community needs and ensure quality outcomes.
• Orients, trains, and supports volunteers and groups providing activity programs, fostering engagement and strengthening community support networks.
• Manages volunteer program operations, monitoring reports and database use to ensure accountability and effective program administration.
• Maintains accurate data on activity registrations and post-activity surveys, ensuring completeness and quality for program evaluation.
• Provides oversight of shared-space scheduling, coordinating with vendors and the Operations Manager to ensure efficient calendar management and space utilization.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in human services, education or related field.
• Two years of experience developing and managing group activities, along with two years of supervisory experience.
• An equivalent combination of education and experience may be considered.

• CPR and/or First Aid within six months of employment and maintained thereafter.

REQUIRED SKILLS & ABILITIES:

• Demonstrates accountability by consistently being punctual and maintaining reliable attendance.
• Demonstrates excellent verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
• Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
• Demonstrates excellent verbal and written communication skills, skills including active listening, ensuring clear and effective exchanges.
• Applies strong critical thinking and problem-solving skills to navigate challenges and make informed decisions.
• Demonstrates accountability by working independently, requiring minimal direction or supervision.
• Maintains a safe environment for clients, visitors and co-workers by following established safety protocols, promptly addressing hazards, and promoting a culture of accountability to ensure the well-being of all individuals in the workplace.
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and One Drive is preferred.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• No remote or hybrid work availability based on core and essential functions of the position.
• Remaining in a…