Fire Alarm Technician

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

As a Fire Alarm Service Technician at Encore, you will be a key part of keeping our customers’ life safety systems operating the way they should when it matters most. You will inspect, test, program, service, and troubleshoot a wide range of fire alarm systems, making sure they are compliant, reliable, and ready to perform. This is a field-based role with a lot of variety and autonomy.

You will move from site to site, solve problems in real-time, and work directly with customers, contractors, and internal teams. For a technician who takes pride in doing precise work, communicating clearly, and leaving systems better than they were found, this role offers long-term career growth in a critical industry.

• Service, program, test, inspect, and troubleshoot both basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear, professional recommendations for system improvements.
• Respond to emergency calls as required, including participation in nights, weekends, and on-call rotations.
• Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery.
• Document service activities accurately, including findings, work performed, and parts used.
• Maintain clear communication with customers, supervisors, and office staff regarding status, next steps, and any concerns.
• Uphold Encore’s commitment to safety, quality, and customer satisfaction on every job site.

• High school diploma or GED required, with technical or industry related experience preferred.
• Valid electrical license, in accordance with state specific requirements.
• Valid driver’s license and willingness to travel within your assigned territory.
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
• Hands-on experience working with fire alarm systems from major manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell.
• Excellent troubleshooting and problem-solving skills, with the ability to work through issues methodically.
• Strong communication skills for interacting with customers, contractors, and internal teams.
• Ability to work independently, manage multiple service assignments, and prioritize your day.
• A professional, team-oriented mindset and commitment to customer service excellence.

• You have three or more years of experience inspecting, servicing, or repairing fire alarm systems.
• You have NICET certification in water-based systems for inspection, testing, or layout.
• You have experience supporting both service and small project work, not just one or the other.
• You have helped mentor or support apprentices or less experienced technicians in the field.
• You have worked across multiple manufacturers and are comfortable adapting to different panels and devices.
• You are known for clean, complete documentation, and for keeping customers informed without being prompted.

Hourly pay commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary range between $30.00 - $40.00 per hour.

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect:

• Competitive Pay:
  Hour…