Crane Service Technician

Join to apply for the Crane Service Technician role at Mazzella Companies.

Crane Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.

• Perform on-site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor or Service Manager.
• Responsible for performing planned maintenance and repairs on all types of crane and hoist systems.
• Respond to emergency breakdown call-outs as directed by the service supervisor, including after-hours and weekend availability.
• Conduct extensive on-site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing visual inspections, testing procedures and appropriate testing equipment.
• Maintain a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to the crane service industry.
• Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements.
• Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms.
• Review with the customer all repairs performed and obtain signature on the daily service report indicating their acceptance of proper and completed work.
• Maintain all company equipment and tools in compliance with the manufacturer’s recommendations and certifications, i.e., vehicle, forklifts, man lifts, operating machinery, etc.
• Keep a proper stock level of inventory and line stock items on the service vehicle.
• Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department.
• Maintain a professional appearance and image at all times.
• Maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor.
• Excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times.
• Maintain the Quality Assurance Standards.
• Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
• Keep training assignments current.
• Perform other duties as assigned.

Education

• A high school diploma, vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred.

Experience and Skills

• At least 2 years in an industrial maintenance environment or equivalent military experience; or the equivalent combination of education and experience is required.
• Industrial HVAC Controls and Automation.
• Previous overhead crane service experience preferred but not required.
• Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy.
• Valid driver’s license in good standing that meets company requirements.
• Heavy Lifting/Pulling (min 75 lbs.) is generally a part of this type of work and because of the nature of the duties.
• Ability to work at heights greater than six feet of the ground.
• Service technicians standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on-call as required to meet customer needs.
• Minimal travel required.
• Requires solid written and verbal communication skills.
• Demonstrated mechanical aptitude.
• Strong analytical, conceptual and planning skills are required.
• Excellent math skills and overall PC literacy (Microsoft Office) are required.
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task.
• Must successfully complete a criminal background check, physical, drug screen and E-verify.

• Paid time off.
• Affordable and comprehensive health insurance, dental, vision.
• 401(k) with company match.
• Life and disability insurance.
• Technician service vehicle provided.
• PPE and power tools provided.
• Free virtual doctor visits with $0 copay (Tele Doc).
• Tuition reimbursement.

• Safe-personal commitment to all stakeholders’ well‑being; purposeful control of risk.
• Lifelong learner – routinely acquire new skills and capabilities that bring value.
• Humble – lack excessive ego or concerns about status; emphasize the team over self.
• Hungry – always looking for more, self‑motivated, and diligent; do more than just get by, committed.
• Smart – common sense about people, good judgment, and intuition around their impact on group dynamic.

EOE/Drug Free Workplace