Security Account Manager

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

** Salary Range: $85,680 - $95,680 / year*
* ** DoD Clearance is not required at time of application. Allied Universal will assist in obtaining the clearance if not already DoD Cleared.*
* ** This is an in-office position based in Baltimore, MD. Relocation Assistance may be provided.*
* The  
** Department of Defense Cleared*
* ** Account Manager
** will also be responsible for the protection of and access to highly classified and sensitive equipment, technology and information. Rigorous adherence and understanding of security protocols is mandatory, as is a US Government security clearance. Candidates for this position will undergo an extensive vetting process by Allied Universal, the client, and the US Government (DoD). This mandatory process is lengthy and thorough.

** Essential Functions*
* + Supervise the day to day security operations of an assigned client site

+ Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support

+ Ensure the client site is provided with high quality security services to protect people and property

+ Build, improve and maintain effective relationships with both client and employees

+ Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

** Additional Responsibilities*
* + Ensure all required reporting and contract compliance requirements are met

+ Assure regular communication of issues or program with Client

+ Handle any escalated security issues or emergency situations appropriately

+ Other management responsibilities as determined by leadership

+ Communicate staffing needs via

Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates

+ Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

+ Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

+ Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site

+ Meet all contractual scheduled hours with a minimum of unbilled overtime

+ Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards

+ Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff

+ Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists

+ Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.  Ensure complete customer satisfaction

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

+ Capably utilize Win Team for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

+ Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

** Qualifications*
* + Four year degree in Criminal Justice, Business Administration or related field

+ Previous Contract Security, facilities management, military or law enforcement experience

+ At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).

+ Minimum of 3-5 years high-level security experience on DOD site or similar in military

+ Be able to obtain and maintain a Department of Defense (DoD) position appropriate level security clearance

+ Ability to develop and grow customer relationships

+ Experience in hiring,…