Enterprise Account Manager

Overview

Cool Sys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

Based in Southern California since 2007, Cool Sys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named Cool Sys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay: $180-280k base plus commission
• Annual incentive plan
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K) match
• Life insurance, AD&D and long-term disability
• Tuition reimbursement
• Opportunities available nationwide
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
• Pet Insurance
• Legal Plan, and  Protection

• ESSENTIAL DUTIES AND RESPONSIBILITIES:
  
  Achieve annual revenue and margin goals of all products (service, construction, energy, and engineering) for assigned accounts.
• Establish and build relationships with key customer contacts and decision makers to sell all Cool Sys products and services; maintain customer contact information in
• Develop and update annual account plans in  for each assigned customer.
• Act as the conduit for the customer in communicating administrative and operational issues to appropriate Cool Sys commercial operations and/or operations resources to ensure timely resolution.
• Work with Sales Operations on the execution of the service contract RFP process for renewal of existing service contracts, including providing sales-related information required by the RFP.
• Ensure visibility to all relevant bid and/or negotiated installation opportunities from assigned accounts; review estimates, assist with estimate development as needed, manage the sales/ops pre-bid process, price bids for submittal, and negotiate pricing within approved margin guidelines.
• Ensure installation sell margins comply with margin guidelines for all construction bids and that all upfront sales processes are followed.
• Comply with all required sales processes, including  and Project mates.
• Identify and act on new sales opportunities within existing assigned accounts.
• Proactively assess, clarify and validate customer needs, and lead solution development to address those needs. Coordinate transition of new customers when added to the assigned list.
• Perform other duties and projects as assigned.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND

COMPETENCIES:

• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.).
• Proficient with CRM (Salesforce, Gold Mine, etc.).
• Ability to travel up to 30%.
• Excellent communication and presentation skills.
• Knowledge of construction and service industry, including project estimation, labor forecasting, and building permits (a plus).
• Knowledge of commercial refrigeration and HVAC equipment and industry (preferred).
• Strong leadership and influencing skills; ability to champion organizational initiatives.
• Ability to develop and maintain strong customer relationships.
• Ability to operate with a high degree of autonomy and professionalism.
• Exceptional collaborative, team-oriented communication skills.
• Ability to make decisions impacting the department’s credibility, operations, and service.
• Ability to interface across all levels of the organization.
• Demonstrated ability to manage multiple projects and balance competing priorities with strong organization and multi-tasking skills.
• Strong customer service skills; proactively address customer issues and concerns.
• Ability to organize and prioritize own work schedule and the schedules of others to meet deadlines.
• Ability to…