Member and Guest Services Sales Coordinator

Founded in 1854, the Baltimore Jewish Community Center (JCC) has evolved into an organization of vitality and diversity. In keeping with its Jewish values, the JCC is committed to enhancing the general welfare of the total community. If you are looking for a job where the work environment is both stimulating and supportive and the mission is focused on promoting and strengthening Jewish life and values, then the JCC could be the place for you.

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community. We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees. We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

The Member Services Sales Coordinator is responsible for the promotion and sales of memberships and programs to our current and potential members. The Member Services Sales Coordinator will develop relationships with prospective members, current members, and other groups in the community to grow our membership revenue. This position is responsible for being fully knowledgeable about the center and its programs/services, delivering the highest level of customer service to our members and potential members/guests, exemplifying professionalism, and ensuring adherence to the values and mission of the JCC.

• Achieve individual and team goals through agency sales practices including appointment scheduling, selling, relationship building, and outreach/retention.
• Consistently offer the highest level of customer service. Our aim is to create long lasting relationships in a welcoming hospitable environment. Recognize members using their name and engage in informal conversations frequently.
• Responsible for determining the needs of prospective and current members through consultative sales approach and building relationships.
• Resolve member issues in an empathetic manner. Listen‑Empathize‑Apologize and Fix.
• Process membership applications, including payments, accurately and in a timely manner.
• Adhere to the new member onboarding processes.
• Lead facility tours.
• Utilize a lead generation system to track prospective members.
• Respond to all inquiries in a timely (within 24 business hours), professional, and courteous manner. This includes telephone, email and in person responses.
• Demonstrate awareness of the importance of our membership by engaging in conversation with members and guests to retain and increase membership loyalty.
• Maintain accurate and up to date information in CRM database/Salesforce.
• Coordinate and/or assist and participate in all members, guests, and JCC events, promotions, and special projects as necessary or required.
• Maintain high level of self‑motivation to achieve personal goals.
• Always represent the JCC in a positive and professional manner, demonstrating the values presented in our Mission and Vision statements.
• Attend department meetings and trainings as necessary or required.
• Act in a leadership role when key staff are absent from facility.
• Assist Welcome Desk with coverage inside the building and outside at the Shapiro Rec‑Park as necessary.
• Perform other duties as necessary or assigned.
• Follow covid protocols as outlined by the JCC.

• Associate or bachelor’s degree preferred.
• Previous consultative sales experience in a membership‑driven organization.
• Background in a hospitality and/or retail environment.
• Outstanding communicator, connector, and relationship developer; possess exceptional interpersonal skills.
• A positive, warm, friendly, and flexible attitude.
• Strong knowledge of computer software, including Microsoft Office (Word, Excel, PowerPoint), email and internet. Experience with CRM database. Salesforce a plus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable…