Sales Manager - Local and Regional Markets; NCS - Baltimore Convention Center

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range: $76,299.00 - $ Annually

Hiring Salary Range: $76,299.00 - $99,188.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.

This office also supplies wellness programs, support groups, and workshops.

You can learn about our benefits here: (Use the "Apply for this Job" box below)./benefits

The Sales Manager is responsible for prospecting, selling, negotiating and booking events at the Baltimore Convention Center. As one of several members of the Convention Sales team, a Sales Manager works with minimal supervision from an administrative superior and is expected to generate leads, respond to client inquiries and resolve problems. Often, the work outcomes are needed to be delivered with limited lead time.

The results of their efforts ensure that they successfully secure long and short-term bookings of business to maximize the use of the BCC, thus providing vital economic impact for the City of Baltimore and State of Maryland. A Sales Manager will collaborate with internal departments, service providers, Visit Baltimore and other hospitality industry partners to secure larger citywide business, as well as booking BCC’s annual, local and regional business within 0-18 months.

This position has a dedicated focus to bring “new” business to the BCC through prospecting efforts and lead generation. All actions of the Sales Manager must be in accordance with the policies and procedures of the BCC and the City of Baltimore.

This position is a part of the Sales, Services, and Marketing department and reports directly to the Assistant Director of Sales.

A Sales Manager is an exempt-from-overtime position and is classified as essential personnel within the City of Baltimore. The work of this individual involves working evening, weekend, and holiday hours as needed. Additionally, the employee must return phone calls and be reachable via phone within a reasonable amount of time in support of their events and accounts. The employee may occasionally be required to travel to conventions and meetings in the industry representing the Baltimore Convention Center and the City of Baltimore.

Reliable transportation is required as travel areas will include the greater DMV area.

• Conducts initial discovery with clients who reach out to BCC via walk-in appointments, phone calls, emails and website inquiry form.
• Call on prospects to solicit business, qualify function space requirements, determine support services needed, identify available facilities, and develop pricing strategies.
• Manages and maintains detailed account, contact, follow-up and event booking details in Momentus system.
• Schedules, prepares for, and conducts sales presentations and site inspections of the BCC alongside appropriate departments, partners and leadership.
• Prepares and presents sales proposal documentation to prospective clients based on event requirements, ensuring dates, times and leased space are accurate.
• Conduct contract procedures, negotiations, revisions and amendments as outlined in the sales process.
• Work closely with the convention services team, and service providers (A/V, F&B, Telecom, Utilities) to ensure that a customer’s contract terms are applied and there is a seamless transition from sales to service.
• During events (which may include nights and weekends),…