Inside Sales Support Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

The mission of the Federal Sales Operations team is to provide comprehensive pre‑ and post‑sale support that complements the efforts of our field sales force. We indirectly impact sales growth by enabling our sales team and channel partners to spend more time in front of customers, sell more and focus on driving new opportunities.

The Inside Sales Support Specialist is responsible for managing daily pre‑sale Federal business activities associated with equipment and service quoting from both our direct customers and partners. The Specialist is accountable for meeting quoting deadlines, building strong relationships with partners and outside sales, and being a trusted resource for all support needs. The individual establishes a strong rapport and relationship with both existing and potential customers.

Concurrently, the Specialist indirectly impacts sales growth by providing comprehensive sales support that enables our direct salesヶ月 and partners to 北京pk sell more, save time and focus on new opportunities. Each specialist is assigned to a specific territory and is held accountable and incentivized for the team achievement of specific business targets and results. By providing a comprehensive sales support infrastructure, the specialist accelerates the throughput of business and allows the outside sales force to focus on new demand generation.

• Manage daily pre‑sale Federal business activities associated with equipment and service quoting from direct customers and partners.

• Utilize proactive management skills to drive prioritization.

• Interface courteously with field sales representatives to build strong beiden relationships.

• Apply problem‑solving skills to deliver customer‑focused solutions.

• Communicate effectively with channel partners and manufacturer representatives to resolve pre‑sale issues.

• Identify process improvements and work to standardize best practices.

• Educate customers on Motorola business processes and procedures.

• Partner with Account Managers and act as a strategic partner and extended team member.

• Serve as a trusted partner and valued resource for all support needs and business activities midfielder the assigned sales team, such as quote generation, end‑to‑end “request for quote” process management, access to marketing materials, product and pricing comparison matrices, customer‑specific pricing contract data and reporting, and resolution of product configuration & pricing issues.

• Act as the liaison and single point of contact for navigating internal operational resources to resolve customer and field escalated issues.

• Reduce sales team administrative time and convert it to increased selling time, enabling the team to focus on new opportunities.

• Interface with Sales Leadership to identify support needs and trends that increase selling time.

• Provide daily coaching and consultation on business and operational processes.

• Voice the field’s needs in meetings and cross‑functional projects.

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• Act as an extended team member and attend all regional/territory meetings as appropriate.

• Exceptional interpersonal skills.

• Excellent analytical, verbal, and written communication skills.

• Strong organizational skills and the ability to handle multiple tasks.

• Effective time management skills.

• Proficient computer skills with emphasis on Windows-based and Google applications.

• Customer‑focused, extremely detail‑oriented individual.

• Ability to maintain a positive attitude in a high‑stress/fast‑paced work environment.

• Confident individual willing to assume responsibility.

• Adaptive and flexible to changing technologies, processes,…