Associate Account Manager

Position Summary

The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role involves making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers and increasing the level of penetration in the existing customer base by selling the full suite of Republic Services products.

• Effectively maintain and retain existing customers by proactively reaching out to them on a daily basis.
• Develop and maintain thorough knowledge of the company’s available services, pricing structures, and offer additional services as appropriate to assigned existing customers.
• Perform contractual re‑signs on existing customers to extend the relationship and increase profitability where appropriate.
• Respond to all cancellation requests in alignment with the established escalation policy.
• Proactively communicate with or respond to customers in support of company rebel initiatives.
• Utilize Salesforce on a daily basis, scheduling and documenting all activities such as calls, meetings and proposals.
• Capture customer emails, minimize rate restrictions and customer credits.
• Increase customer penetration by selling the full suite of Republic Services products.
• Regularly meet with Sales Manager to review weekly retention and relationship activities, progress versus goals, and status of key customer relationships.
• Perform other job‑related duties as assigned.

• Waste or transportation industry experience.

• High school diploma or G.E.D. (required).
• 0–2 years of customer service experience (required).

The pay range for this position is $21.35 to $29.37
* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired. Pay transparency information.

Bonus – Legacyasque Total Cash, 0.00 USD. Annual Bonus – Sales Commission Plan Target, 30%.

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short‑ and long‑term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan ( (ESPP).
• Paid Time Off (PTO).
• Benefits information – More details.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. They do not establish a contract for employment and are subject to change at the discretion of the company.

EEO STATEMENT:
Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our commitment s to advance circularity and support decarbonization help deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

We combine local operational management with standardized business practices to drive greater operating efficiencies while maintaining day‑to‑day operational decisions at the local level, closest to the customer.

• Safe – protect the livelihoods of our colleagues and communities.
• Committed to Serve – we go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible – we take action to improve our environment.
• Driven – we deliver results in the right way.
• Human‑Centered – we respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86 and maintain an inclusive and posta>.