Sales Manager

Sales Manager - Hilton Baltimore Inner Harbor

Join to apply for the Sales Manager - Hilton Baltimore Inner Harbor role at Hilton Baltimore Inner Harbor

The Hilton Baltimore Inner Harbor is looking for their next Sales Manager to join their team.

The hotel is neatly situated near Baltimore’s scenic Inner Harbor, adjacent to Oriole Park at Camden Yards, and linked to over a million additional square feet of space via a covered pedestrian sky bridge to the Baltimore Convention Center. This property features 757 guestrooms and over 100,000 square feet of meeting space, with the largest room measuring 26,712 square feet.

Our ideal candidate will have at least one year of experience in a hotel sales role and a strong track record of motivation and performance. The candidate should demonstrate reliability, commitment, drive to exceed goals, build lasting client relationships, and contribute positively to a collaborative team environment.

This role is primarily Monday – Friday 8:30 am – 5:00 pm with the ability to be flexible with time to accommodate client engagement events and site inspections.

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education – access to a wide variety of educational credentials through Guild Education, including college degrees and professional certifications*
• 401(k) plan and company match to help save for retirement
• Hilton Shares – employee stock purchase program (ESPP); 15 % discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending on property-specific terms and conditions and the collective bargaining agreement if applicable.

The sales office in a hotel is a fast‑paced, ever‑changing environment and a true launching pad for those aspiring to grow their careers in hospitality.

• Research, solicit, and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams to meet and exceed lead generation goals.
• Represent the hotel in the development of market segments and new customer relationships while maintaining existing relations with assigned accounts, consistently striving to maximize revenue and profitability for all hotel revenue streams.
• Develop a business strategy by analyzing historical, current, and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
• Apply strong sales skills to create customer value, differentiate Hilton from the competition, and bring clear value to customers and the organizations they represent.
• Demonstrate mastery of the prospecting process, identify potential customers, and prepare and implement a call strategy.
• Understand customer and business leader expectations, adapt to a changing market, and negotiate contracts and commission agreements with end‑user customers and intermediaries.
• Coordinate customer specifications (including room, food and beverage, and meeting space requirements) via the identified lead management system, entering and maintaining pertinent account and booking information in Delphi FDC.
• Conduct site inspections through masterful storytelling with prospective and existing customers based on their individual needs.
• Engage in outside sales activities to uncover needs, build relationships, and win new business.
• Negotiate contracts, provide solutions that protect the financial goals of the hotel while strengthening relationships with customers, and engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

• Minimum Education:
  
  Bachelor's Degree preferred
• Minimum Years of
  
  Experience:
  
  Minimum of one year of hotel experience in guest contact areas; previous sales experience preferred.
• Ability to travel on short notice and adapt to schedule changes.
• Highly professional presentations and oral and written communication skills.

• Hospitality – deliver exceptional guest experiences.
• Integrity – do the right thing all the time.
• Leadership – lead in industry and community.
• Teamwork – work as team players.
• Ownership – take responsibility for actions.
• Now – operate with urgency and discipline.
• Quality, Productivity, Dependability, Customer Focus, Adaptability.

Hilton Baltimore

Full-time

Hilton Hotels & Resorts

Sales

Entry level

Full-time

Sales and Business Development

Hospitality