Production Lead Pikesville

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Regular Full Time Service Workers Pikesville, Baltimore, MD, US

2 days ago Requisition

Salary Range: $17.25 To $17.25 Hourly

Full-Time

$17.25

The Production Lead plays a key role in supporting the daily operations of the retail store by assisting the Store Manager in achieving production goals. This position is responsible for guiding and motivating associates to meet daily processing targets, ensuring quality standards are maintained, and fostering a positive and productive work environment aligned with Goodwill’s mission.

• Assist the Store Manager in planning and organizing daily production activities.
• Monitor and support associates in meeting individual and team production goals for sorting, pricing, and stocking merchandise.
• Provide hands-on training and coaching to new and existing team members.
• Ensure merchandise is processed efficiently and meets quality standards.
• Maintain accurate records of production metrics and report progress to management.
• Help manage workflow and prioritize tasks to meet store needs.
• Promote a safe, clean, and organized work environment.
• Communicate effectively with team members and leadership to resolve issues and improve processes.
• Perform opening and closing duties as assigned.
• Deliver exceptional customer service by answering questions and helping.
• Support the Store Manager with inventory control and loss prevention efforts.
• Uphold Goodwill’s values and customer service standards in all interactions.

• High School diploma or equivalent required; internal applicants may submit proof of enrollment into a GED program.
• Minimum of 1 year of experience in a retail or production environment; supervisory experience preferred.
• Strong organizational and time management skills.
• Ability to lead and motivate a team in a fast-paced setting.
• Excellent communication and interpersonal skills.
• Basic computer skills and familiarity with POS systems.
• Ability to lift up to 50 lbs and stand for extended periods.

• Ability to manage tasks with frequent interruptions and minimal supervision.
• Clear and effective communication skills, both in person and over the phone.
• Ability to follow verbal instructions accurately.
• Strong commitment to teamwork and continuous improvement.

• Sedentary – Lifting up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and files. Walking and standing are occasionally required. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.
• Light – Lifting up to 20 pounds maximum with frequent lifting and/or carrying objects weighing up to 10 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.
• Medium – Lifting up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.
• Heavy – Lifting up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

Travel is defined as travel to all areas within Goodwill’s territory…