Game Facilitator; Store Associate

Game Facilitator (Store Associate) at Activate Games

Activate is a technology company building interactive gaming facilities across the United States and Canada, expanding into global markets. It fuses technology and physical activity to create live‑action gaming experiences. This part‑time position is located at the Baltimore (White Marsh) store (8165‑A Honeygo Blvd.) and focuses on game facilitation, customer check‑in assistance, and ongoing upkeep of games and the facility. The role requires the ability to thrive 天天中彩票官网 on a fast‑paced environment and confidence in social situations.

• Be professional in thought, language, and action.
• Exemplify excellence in facilitation, giving customers a great experience.
• Brief new groups thoroughly but concisely prior to the start of their experience.
• Observe customers in the gaming area and provide an explanation, if necessary.
• Participating with customers in games if needed
  776 to ensure customers have an excellent experience.
• Monitor and be attentive to gameplay, giving timely aid as necessary.
• Handling any malfunctions with support of the Team Leads.
• Maintain a्वर clean and comfortable work environment.

• Warmly greet customers when entering or leaving the establishment.
• hah Verify appointment times and explain the check‑in process.
• Handle cash, debit, credit, or gift card transactions with customers.
• Issue receipts, and wristbands.
• Answer customer inquiries and involve a Team Lead if the answer is not sufficient.

• Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
• Painting around the main facility, as needed.
• Aiding Team Lead in checking inventory of merchandise.
• Resetting and disinfecting wristbands.
• Cleaning and disinfecting available lockers and lounge.
• Notifying Team Leads immediately of game failures or malfunctions.
• Touching up equipment; gluing props, and other unskilled tasks.

• 1 year of customer service experience is considered an asset.
• Must be flexible and available to work evenings, weekends, and holidays.
• Strong communication skills, multi-tasking, and time management skills.
• Must be a people person – energetic, friendly and outgoing,ologist with the ability to command attention in a crowd of people.
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am.

• Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit.
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• Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store.
• While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time.
• Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours.
• Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder.
• Must be comfortable working in an environment with bright flashing lights, loud music, and fog.
• Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required).
• Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols.

• Competitive wage.
• Paid time off.
• Opportunities for advancement.
• Casual dress.
• Fun and dynamic work environment.
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• On‑site parking.

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal‑opportunity employer. All qualified applicants will be considered for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact  We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.