Retail Team Lead

Job Description

The Retail Team Lead is responsible for maximizing sales and profits through the development of a quality sales organization and appropriate merchandise content within an area of the store. The Retail Team Lead also follows and enforces all company procedures and safety guidelines.

Job Type: Full-time

• Maintain a consistent, high level of customer service within an area by participating in training and evaluation of associates’ selling performance.
• Review advertising calendar and maintain floor presentation to maximize sales opportunities.
• Build enthusiasm and awareness of promotional events amongst selling staff.
• Maintain an open and positive relationship with the store management team.
• Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly.
• Address concerns with employees as needed and follow up with managers.
• Maintain employee attitude and morale by recognizing co-worker’s performance and service; inspire employees so that each person contributes to the productivity of the store.
• Provide feedback to the manager to help support the development of staff.
• Delegate daily tasks appropriately and effectively.
• Process damaged and defective goods in a timely and accurate manner.
• Protect company assets by following and loss prevention procedures; train staff on same.
• Model and ensure all policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Work as a part of a high-performing team to achieve the store’s sales plan. Supports sales-driving initiatives, creates daily agendas, and directs selling activities as (MOD).
• Complete inventory transactions including but not limited to, receiving, MOS, and RARs.
• Work hand in hand with the production Lead. Performs all opening/ closing duties, including cash reconciliation, bank deposits, safety inspections, etc.
• Perform all opening/ closing duties, including cash reconciliation, bank deposits, safety inspections, etc.
• Other duties as assigned.

High School Diploma or equivalent and 3 years of retail management and 6 months of supervisory experience is preferred.

• Using effective communications skills, including writing and verbal to convey information as appropriate for the need of the audience.
• Fluent in English.

• Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator and cash register.

• Self-starter, able to work independently and as part of a team and must have good time management skills.
• Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Selecting and using training/ instructional methods and procedures appropriate for the situations when learning or teaching new things.
• Identifying complex problems and reviewing related information to develop and evaluate options and implementation of solutions.

• Understanding and the ability to use Microsoft Word, Excel, PowerPoint and Outlook systems, along with other computer functions.
• Being a good team leader and a team builder.
• Must be able to work flexible hours including nights and weekends.

• Continually able to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention.
• Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory re-stock, and store merchandising.
• Continually able to walk up and down a staircase, carrying boxes, products, and other necessary store-related items.
• Ability to regularly perform store maintenance items: sweep, vacuum, empty trash, clean.
• Ability to safely lift boxes up to 55 lbs.

Salary: $20-$22