Alterations Specialist

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Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise and provide superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely; adapt style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver a five-star customer experience.
• Maintain service levels by being prepared, welcoming, meeting needs and being there for all customers; complete operational checklist tasks and meet customers’ emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service goal.
• Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team.
• Communicate how alterations play a role in perfecting the dress for her event; promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store standards to support a flawless shopping experience and comply with the Dress Code Policy.
• Greet and escort all alterations customers to and from alterations appointments.
• Maintain quality control guidelines; inspect all garments altered/steamed/pressed to verify pristine condition before final delivery.
• Respond promptly to customer questions with product and service information.
• Build long-term relationships with customers to meet and exceed satisfaction and loyalty.
• Maintain inventory management by processing special orders, pickups and ensuring first-quality standards for all merchandise.
• Ensure alteration pricing is at company standards; manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
• Resolve customer service issues swiftly and in accordance with company guidelines.
• Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated.
• Maintain the alterations room so it is clean and well-organized.
• Performs duties and tasks as assigned by store management.

• High school diploma or equivalent
• 1-2 years prior retail experience in an apparel or specialty store environment
• Prior sewing experience required, preferably in bridal and/or special occasion production
• Prior experience with computerized POS (Point of Sale) system is a plus

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances
  - Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discounts for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (Met Life Hyatt Legal Plans)
• Pet Insurance

David’s Bridal encourages applications from all qualified candidates. The company is committed to accommodating persons with disabilities. Contact Human Resources at  or  if you need accommodation at any stage of the application process or want more information on accommodation policies.

Disclaimer:
The preceding job description highlights the general nature and level of work performed by employees within this classification and is not a comprehensive description of all duties, responsibilities and qualifications required. Starting pay varies based on factors including position, location, training, and experience. The base pay range of $17-19/hr is specific to the state this role is posted in and may not apply to other locations.