Retail Associate

Join as a Retail Associate at Ross Stores, Inc.

We are looking for a friendly, customer‑focused Retail Associate to join our team. As part of our people‑first culture, you’ll work in a fast‑moving, high‑energy environment that celebrates diversity and growth.

The Retail Associate ensures customers have a positive shopping experience. You will greet and assist shoppers, maintain a clean store, apply merchandising standards, handle transactions, and support store operations as needed.

• Prioritise safety, maintain awareness, and report unsafe conditions to Store Leadership.
• Provide courteous, professional service; greet all customers, answer questions, and resolve issues promptly.
• Assist customers with merchandise, check out, and inventory as needed.
• Maintain a clean, organized work area, perform daily cleaning tasks, and restock supplies.
• Follow company procedures for loss prevention, merchandise protection, and disposals.
• Handle cash, checks, charge cards, refunds, and voids accurately.
• Adhere to dress code and present a professional appearance.
• Perform daily sizing, recovery, and merchandising of new receipts in a timely manner.
• Follow Mark‑Out‑of‑Stock policies and ensure proper processing of disposals.
• Demonstrate integrity and protect confidential information, cash, and merchandise.
• Execute store best practices to maximise productivity.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritises
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Excellent verbal communication and customer service skills.
• Basic mathematics for retail transactions.
• Ability to stand, walk, and move throughout the store for the full shift.
• Physical capacity to bend, lift, and use store equipment (up to 25 lbs; up to 20 lbs for stockroom shifts).
• Comfortable using PTD, register, PC, and janitorial equipment.

• Stand, walk, and move for 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasional push, pull, and lift more than 25 lbs.

None.

Full‑time, Mid‑Senior level. Base pay range: $15.00 – $15.50 per hour. Compensation may vary based on experience, location, and other factors.

All Associates receive accident, critical illness, vision, auto, home, pet insurance, associate discounts, etc. Full‑time Associates are eligible for medical/dental/vision, 401(k), life/AD&D, long‑term disability, enhanced parental leave, and bonus opportunities.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience and are committed to compliance with all applicable anti‑discrimination laws.

This job description is not exhaustive and may be modified at management’s discretion.