Retail Associate

Retail Associate at Ross Stores, Inc.

Ross Stores, Inc. is a leading off‑price retailer with over 2,200 stores. As a Retail Associate, you help create a positive shopping experience by greeting customers, maintaining store appearance, and providing excellent service.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. This includes greeting customers, maintaining cleanliness, presenting merchandise, and supporting store operations as directed.

• Practice safety in all tasks and report unsafe conditions.
• Maintain a clean, organized sales floor and store areas.
• Greet all customers with eye contact, a smile, and friendly conversation.
• Assist customers with merchandise, answer questions, and handle transactions.
• Respond promptly to customer requests and resolve issues courteously.
• Represent and support the Ross brand throughout the store.
• Perform cleaning tasks including sweeping, mopping, dusting, and restocking supplies.
• Complete daily restocking, merchandising, and presentation tasks to standards.
• Follow loss‑prevention, mark‑out‑of‑stock, and cash handling policies.
• Demonstrate integrity and protect confidential information.
• Work efficiently to meet store productivity goals.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effective communication with customers, associates, and leadership.
• Basic mathematical calculation skills for retail transactions.

• Use store equipment (PDTs, registers, PC).
• Spend up to 100% of work time standing, walking, and moving.
• Bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull, or lift more than 25 pounds.
• Use janitorial equipment and ladders as needed.
• Stockroom shifts may require lifting more than 20 pounds.

None

This job description is a summary of primary duties. It is not comprehensive and may change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment based on skills, abilities and experience. We are committed to a diverse and inclusive workforce.

• Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs.
• Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program, and Commuter Benefits.
• 401(k) participation.
• Employee Stock Purchase Program.
• Millennial/College Scholarships, Sick Pay (where legally required), and Referral Bonuses.
• Full‑time associates are eligible for extended health, dental, vision, legal, and retirement benefits.

$15.00 - $15.50 per hour, dependent on experience, skills, qualifications, and location.

• Seniority level:
  Mid‑Senior.
• Employment type:
  
  Full‑time.
• Job function:
  Sales and Business Development.
• Industry: Retail.