Volunteer Engagement Manager

Volunteer Engagement Manager (2 openings) page is loaded## Volunteer Engagement Manager (2 openings) locations:
Baltimore:
Charlotte:
Chicago:
San Francisco:
San Josetime type:
Full time posted on:
Posted Yesterday job requisition :
R3066
** OVERVIEW:
** Reporting to the Director of Engagement and Stewardship, the Volunteer Engagement Manager (VEM) will be part of a centralized shared services team to support the strategic implementation and management of volunteer programming aligned to support Year Up United’s mission. As this is a new role, this staff member will help build and implement a volunteer function that sits between our staff who implement volunteer programming across Year Up United geographies and our external-facing teams working to manage relationships with large corporations to deliver standardization, playbooks, toolkits, data systems, and a positive experience for all parties.

The Volunteer Engagement Manager will also have the opportunity to interact with students as a mentor, group facilitator, and advocate, participating in building a positive educational environment.
** Salary Range: $71,190 - 85,900
***
* KEY RESPONSIBILITIES:

**** Volunteer Program Management
*** Working closely with Associate Director of Volunteer Engagement, partner with Development (Devo), Corporate Engagement* (CE), and site staff to deliver on strategic vision of how volunteer programming can continue to benefit and grow the Year Up
* United brand and bolster Year Up United’s revenue goals while also ensuring that the programming we run works to support
* Year Up United students’ careers
* Build relationships with internal parties to develop and regularly update catalog and calendar of upcoming volunteer events
* Support the implementation of a rubric for prioritizing volunteers in order to ensure that our volunteer programming aligns with
* the team’s strategic priorities
* Meet regularly with staff leads from Devo and CE to ensure the established rubric is consistently meeting the determined
* strategic priorities
* Support the creation, maintenance, and dissemination of standardized tools and processes that promote efficiency, control
* costs, and maximize ROI for all volunteer programs
* Support external relationships by serving as extra layer of support for large, complex, cross-geography volunteer initiatives
* that require customer service and relationship management skills
* Manage relationships with internal stakeholders to ensure service delivery and processes are aligned with business objectives
* Serve internal client teams through strong collaboration and ‘lead-through-influence’ skills to ensure seamless and successful
* program delivery
* Work with local sites to produce data that goes into expense reporting, post-programming reconciliations, and key metric/ROI
* reports for volunteer programming
* Will demonstrate a strong customer service orientation to managing volunteer engagement and communication through active
* and timely written follow up, and in person engagement
* Will work in partnership with the Devo and Donor and Corporate Partner Engagement team to convert volunteers into donors
* Other team-related needs as assigned
** National Team Member
*** Serve as a coach/mentor for a small number of current students
* Join and sometimes facilitate weekly group sessions with students
* Participate in staff meetings and trainings
*
* QUALIFICATIONS:

*** 2-4 years of successful volunteer engagement and event management experience preferred
* Track record of having successfully implemented programming in support of organizational goals and mission
* Strategic thinking around effectively supporting donors and corporate partners
* Strong attention to budget and data detail
* Customer service skills with excellent follow-up and follow-through
* Demonstrated ability to develop and follow a project management plan while coordinating with and managing multiple
* stakeholders and tasks and meeting deadlines
* Demonstrated ability to organize and prioritize work, take initiative, resolve problems, use discretion and diplomacy
* Experience with information systems and databases, and ability to ensure that all volunteer data is…