Volunteer & Neighbor Team Coordinator

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

This position will coordinate all volunteer engagement (including individual volunteers and Good Neighbor Teams) for the World Relief Baltimore field office.

• Program, Training, Support, and Recognition:
  Ensure a strong and dynamic volunteer base enabling the office to effectively support service delivery, fundraising and community outreach objectives.
• Establish a comprehensive volunteer engagement plan including formal recruitment, training, communication, support and recognition plans for both individual volunteers and Good Neighbor Teams.
• Recruitment & Onboarding:
  Develop and implement recruitment strategies for critical volunteer opportunities, assessing and refreshing priorities on an ongoing basis.
• Develop, promote, and maintain a wide range of volunteer opportunities to further integrate volunteers throughout the office.
• Work closely with churches and/or other community partners to recruit and engage Good Neighbor Teams.
• Maintain a consistent, efficient and thorough application and screening process of all volunteers that complies with National Performance Standards.
• Respond to volunteer inquiries from the public in a timely, professional manner.
• Ensure the provision of orientation and training to all incoming volunteers and GNTs.
• Collaborate with WRB program staff and leadership in the scheduling, development, coordination and facilitation of volunteer and GNT orientations and trainings.
• Develop and conduct refresher and volunteer development training sessions for existing volunteers.
• Placement:
  Closely track database and manage volunteer/GNT assignments. Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base.
• Monitor the progress of each volunteer/GNT assignment, addressing any performance deficits in a timely manner. Engagement & Retention:
• Check‑in regularly with volunteers and GNTs and provide support as needed.
• Create and plan opportunities for meaningful volunteer recognition throughout the year.
• Ensure that each volunteer is connected with a broader community of volunteers, either through church‑based teams or through periodic gatherings with other volunteers.
• Maximize use of World Relief’s e‑learning platform “the Workshop” to develop learning pathways for volunteers and GNTs.
• Ensure follow‑up and communication with churches, organizations, volunteer groups, including appreciation, events and thank you notes.
• Develop feedback mechanisms in order to identify opportunities for improvement with volunteer/GNT engagement.
• Programs and Services
  
  Collaboration:
  
  Collaborate with WRB programs staff and leadership to create and support church and volunteer engagement opportunities for individuals and GNTs.
• Act as a liaison between volunteers and the office to ensure that staff are prepared for the arrival of volunteers, and that all necessary tools, resources, and materials are readily available and that all staff understand details and expectations.
• Attend program meetings as needed to share volunteer input on client adjustment and integration, and to better guide volunteers in assisting to meet programmatic and missional goals.
• Ensure appropriate and timely communication between volunteers and WRB staff in order to address volunteer opportunities concerns, questions or needs and relay to appropriate staff.
• Alongside the Office Director, develop an office‑wide volunteer philosophy and recruitment strategy.
• Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular entry and monitoring of volunteer data and tracking, to evaluate program effectiveness and growth opportunities.
• Provide coaching and…