Senior Program Officer Resettlement

Senior Program Officer for Initial Resettlement

Global Refuge

Reporting to the Associate Director, the Senior Program Officer for Initial Resettlement manages compliance activities of resettlement programming in accordance with the Office of Refugee Resettlement (ORR), Program of Initial Resettlement (PIR), Global Refuge and other funders, as assigned. The Senior Program Officer will oversee the development and implementation of monitoring, training, and technical assistance to ensure provision of timely and quality services to refugees and immigrants.

The Senior Program Officer will supervise a team to ensure program outcomes are met.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment.

Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

• Medical, dental, vision available the first day of employment
• Generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• Company 403(b) contribution of 3%, an additional 7% match which vests immediately

• Lead as a Subject Matter Expert on refugee resettlement programming, maintaining up to date and detailed knowledge of program requirements and policy changes.
• Work collaboratively with team members to ensure assigned PIR cases have satisfactorily met all PIR program outcomes.
• Develop and maintain data, information, and analysis on program outcomes and trends.
• Create and maintain effective tools and resources for distribution to the Global Refuge network.
• Design and provide quality network-wide training and technical assistance.
• Provide supervision and programmatic guidance to direct reports.
• Collaborate with peers on the monitoring schedule for site monitoring visits and desk audits.
• Review site monitoring reports and desk audit reports compiled by direct reports.
• Provide support during the funder monitoring of affiliates, including site preparation, review of pre‑monitoring questionnaires, and responses to monitoring reports.
• Identify and report on monitoring and program trends to gather an overall understanding and assessment of the resettlement environment, identify areas of strength, best practices, and challenges, and to inform network training and technical assistance needs.
• Coordinate with RCUSA partners to ensure consistency in program service delivery.
• Work occasional holiday, weekend and/or evening work for client‑related emergencies.
• Other duties to support Global Refuge departments, as assigned by supervisor.

• Undergraduate degree in social work, social sciences, non‑profit management or related field in combination with a minimum of 3‑5 years of relevant experience or an equivalent combination of education and experience.
• Minimum of 3 years of supervisory experience.
• Experience conducting program evaluation in‑person and remotely and developing monitoring tools and protocols.
• Experience in a local resettlement office providing initial resettlement services and at a national office of a resettlement agency required.
• Excellent writing and editing skills.
• Experience working with refugees, immigrants or limited English speakers.
• Experience in interpreting contract compliance and providing training and technical assistance to service providers and staff.
• Strong interpersonal skills with ability to establish effective relationships with colleagues and partners.
• Outstanding organizational skills and…