Sr Product Manager Tech , Last Mile Delivery Automation

Sr Product Manager Tech , Last Mile Delivery Automation

Job  |  Services LLC

We are seeking a Senior Product Manager to own the end‑to‑end product vision and customer experience for Amazon’s last‑hundred‑yard automated delivery systems, spanning autonomy behaviors, human‑robot interaction (HRI), and doorstep delivery experiences. This role is responsible for ensuring that autonomous delivery robots operate safely and reliably in complex real‑world environments while delivering a trustworthy, intuitive, and delightful experience for customers, neighbors, and delivery associates.

• Own the product vision and roadmap for autonomy behaviors, HRI, and customer experience across last‑hundred‑yard automated deliveries.
• Define customer‑backward product requirements for autonomous navigation, intent communication, doorstep interaction, attended and unattended delivery flows, and failure handling.
• Translate customer, associate, and community needs into clear PRDs, success metrics, and launch criteria across Alpha, Beta, and GA phases.
• Partner with autonomy engineering to set behavioral expectations for perception, planning, decision‑making, and recovery in real‑world delivery environments.
• Lead the definition of HRI principles (visual, auditory, motion‑based cues) to ensure robots are understandable, non‑intimidating, and trusted by customers and bystanders.
• Own the end‑to‑end delivery experience, including notifications, handoff flows, exception handling, and post‑delivery feedback loops.
• Define and track product KPIs such as delivery success rate, intervention rate, customer satisfaction, and experience quality metrics.
• Balance autonomy ambition with safety, reliability, and operational constraints, making clear trade‑offs and prioritization decisions.
• Drive alignment across autonomy, robotics hardware, safety, design, and Last Mile Tech teams, resolving dependencies and conflicting priorities.
• Represent the product in executive reviews, clearly articulating progress, risks, and readiness for scale.

• Bachelor’s degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience representing and advocating for a variety of critical customers and stakeholders during executive‑level prioritization and planning

• Experience in using analytical tools, such as Tableau, Qlikview, Quick Sight
• Experience in building and driving adoption of new tools

Location:

USA, WA, Bellevue
Salary Range:  –  USD annually

Compensation includes sign‑on payments and restricted stock units (RSUs). Final compensation is determined by experience, qualifications, and location. Comprehensive benefits include health insurance, dental, vision, medication, life & AD&D insurance, mental health support, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave. Learn more at Amazon Benefits.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit Amazon Accommodations.