Senior Community Manager

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Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description:

Under the direction of the Regional Director of Property Management, the Senior Community Manager is responsible for the daily operations of multiple communities. Emphasis on achieving financial objectives, physical condition and curb appeal, internal and external customer service. This role may provide training to on-board new team members and participate in the takeover and transition of other buildings. One of the primary goals of the Senior Community Manager is to increase the cash flow by maximizing occupancy/revenue and minimizing operating expenses while maintaining the physical asset.

It is imperative to provide a quality living environment and superb customer service for all residents. Responsible for establishing a positive and productive working relationship with the property’s team members, other departments and adhere to the company’s Mission Statement and ensure the site is in compliance with all regulatory requirements.

Essential Functions:

• Development and achievement of the operating budgets. Conduct a monthly variance review of operating statement with Assistant Community Manager(s) and Service Manager(s) to develop and implement steps to improve performance.
• Involved in Recruiting, selection, training, coaching, managing and motivating team members. Provide timely and consistent feedback regarding performance.
• Lead, motivate, and direct site teams and provide ongoing training and mentoring all site team members for day to day operations and compliance with standard operating policies and processes.
• Ensure site teams’ time is tracked in ADP and approved bi-weekly and work to ensure overtime is accurately tracked and kept to a minimum.
• Perform written and verbal performance evaluations for all team members in accordance with company guidelines, and provide recommendations for compensation or promotions.
• Provides ongoing training and mentoring all site team members for day to day operations and compliance with standard operating policies and processes.
• Responsible for accurate and timely entry of all revenue transactions and rent collection in accordance with policy and procedures to maximize income and property.
• Responsible for invoice review, coding and approval of goods and services that are budgeted and within TCB levels of authority. Must obtain approval by supervisor of any purchase not included in budget.
• Petty cash management/oversight.
• Comprehend and review monthly property financial reports and be able to report both orally and in writing on significant variances, and in working with the property accountant, be able to create and review needed accruals.
• Must meet budgeted revenue and operating expense targets and ensure monthly anticipated cash flow.
• Responsible for legal proceeding for non-rent payment process including notice to quit for nonpayment of rent, cases for housing court in conjunction with TCB's attorney, follow up of court rulings on payment agreements and or evictions.
• Submission of monthly bad debt and timely submittal of resident collections to the collection agency per the SOP.
• Apply for and implement annual rent increases to optimize income in accordance with program guidelines.
• Monitoring lease expirations, Initiating and completion of re-certifications and or lease renewals within 30 days of lease expiration date.
• Leasing of units in compliance with site‘s approved Tenant Selection and Affirmative Fair Housing Marketing Plans to maintain occupancy at 97% or above.
• Update and maintain market competitive analysis providing pricing and leasing tactics as needed to remain completive and/or…