Manager, Operations

Overview

AmTrust Financial is seeking a highly organized, strategic, and execution-focused Director to support the Claims and Litigation Strategy & Analytics teams. This role will serve as a trusted advisor, project leader, and operational partner, helping drive strategic initiatives, manage cross-functional projects, and ensure alignment across the Claims Analytics organization.

• Strategic Support & Planning – Partner with executive leadership to define and execute strategic priorities across Claims Analytics and Claims Litigation.
• Prepare executive-level presentations, reports, and communications for internal and external stakeholders.
• Facilitate quarterly planning, goal setting, and performance tracking.
• Project Management – Lead and manage high-impact projects from inception to completion, ensuring timely delivery and alignment with business objectives.
• Develop project plans, timelines, and resource allocations; monitor progress and resolve issues proactively.
• Coordinate across Claims, IT, Data Science, and other departments to ensure seamless execution.
• Operational Excellence – Document existing processes and develop strategic roadmaps for process transformation and technology enablement.
• Drive process improvements and operational efficiencies within the Claims Analytics team.
• Manage team workflows, meeting cadences, and internal communications.
• Stakeholder Engagement – Act as a liaison between the leadership team and internal/external stakeholders, ensuring clear communication and follow-through.
• Support vendor management, budgeting, and contract coordination as needed.

• Bachelor's degree required; MBA or advanced degree preferred.
• 5+ years of experience in project management, strategy, operations, or analytics, ideally within insurance or financial services.
• Experience leading cross-functional teams in process improvement and technology integration projects.
• Ability to translate complex business needs into actionable solutions and measurable outcomes.
• Strong understanding of claims operations and analytics is a plus.
• Exceptional organizational, communication, and interpersonal skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Expertise in business process mapping tools (e.g. Visio, Lucidchart), in performing root cause analysis to identify operational pain points and designing future state workflows aligned with business goals.
• Proficiency in project management tools (e.g., Asana, Smartsheet, Jira) and data visualization platforms (e.g., Tableau, Power BI).
• Preferred Attributes: Lean Six Sigma, PMP, CBPP or similar certifications.
• Strategic thinker with a bias for action.
• Comfortable navigating ambiguity and driving clarity.
• Collaborative leader who builds trust and influence across teams.
• Detail-oriented with a passion for operational excellence.

The expected salary range for this role is $120,500-$160,000/year.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include:
Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Not ready to apply? Connect with us for general consideration.