Chief Operating Officer

Company Description

Junior Tennis Champions Center (JTCC) is a nonprofit organization located in Prince George’s County, Maryland, dedicated to transforming lives through tennis. Established in 1999, JTCC initially focused on providing top-tier tennis instruction to junior players seeking college scholarships, with over 300 alumni earning more than $24 million in scholarships to prestigious institutions such as Harvard, Williams, and the University of Virginia.

In 2009, JTCC expanded its mission to “Tennis for Everybody,” launching programs like Game On! to bring tennis and education to underserved communities, beginner adult programs, and adaptive tennis clinics. Recognized as a role model by the United States Tennis Association, JTCC has received multiple accolades, including Program of the Year and Outstanding Facility of the Year awards.

The Chief Operation Officer (COO) will be responsible for overseeing the day-to-day operations of JTCC’s multi-site organization. This role carries broad responsibility for ensuring operational excellence, financial sustainability, and organizational alignment with JTCC’s mission. The COO will work closely with the CEO, the executive team, and the Board of Directors while also providing leadership to the General Manager at College Park and staff across all regional sites.

The COO will oversee finance and programming functions, with a strong emphasis on optimizing business operations and strengthening the revenue streams that support the organization’s growth.

• Financial Management:
  Manage the organization's finances, budgeting, and financial planning, and reporting while collaborating with the CEO and with JTCC’s outsourced accounting firm to ensure sound financial practices.
• Operational Leadership:
  Oversee all operational and administrative functions, ensuring efficiency and effectiveness in areas including facilities, events, marketing, finance, and technology. Implements operational strategies aligned with organizational objectives, maintaining efficiency and effectiveness.
• Strategic Planning:
  Contributing to the development and implementation of the organization's strategic goals and objectives, including the Capital Expansion and satellite locations.
• Program Management:
  Overseeing and coordinating programs for growth and ensuring they align with the organization's mission and goals.
• Staff Management:
  Leading and supervising staff, including the College Park location General Manager, HR Manager, and other key personnel. Oversee the recruitment of talent and foster a collaborative, high-performance team culture. Ensures completion of direct-report performance reviews and sets objectives in collaboration with the CEO.
• Relationship Management:
  Building and maintaining relationships with the tennis industry, partners, donors, and other stakeholders, including board members, employees, sponsors, government officials, and media. Advocates for the organization in public forums, using strong presentation and communication skills.
• Performance Measurement:
  Establishing and tracking key performance indicators (KPIs) to measure the organization's progress and effectiveness.
• Compliance:
  Ensuring the organization complies with all applicable laws and regulations. Ensures policies, procedures, and legal requirements are met, including annual reporting, risk management, and adherence to industry standards. Collaborates with the CEO on risk assessment, mitigation plans, and governance obligations (such as annual meetings and board engagement).

• Bachelor’s degree from a four-year college or university required;
  Master’s degree preferred
• At least 5+ years of experience in Management or Executive level role overseeing operations, preferably in commercial club operations
• At least 10+ years of relevant Racquet Sports or Commercial Club work experience
• Expertise in Financial Management, budget modelling and Revenue generation
• Hands-on experience with managing complex multi-site operations, staff teams, and organizational systems in a growth-oriented environment
• Ability to build effective working relationships with staff,…