Senior Operations Manager, Hub Delivery Expansion & Capacity Management Lead

Senior Operations Manager, Hub Delivery Expansion & Capacity Management Lead

Amazon seeks a Senior Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost effective way as possible, and we are expanding rapidly in Japan.

• The Hub Delivery Expansion & Capacity Management Lead is accountable for driving partner acquisition strategy, sales team expansion, and network capacity optimization to meet growing operational demands.
• Lead the end-to-end aspects of partner onboarding, tracking, and reviewing, utilizing technologies like Hugo and CTO for optimal location and partner selection.
• Collaborate closely with the Hub Delivery Program team to execute partner acquisition strategies while ensuring alignment with marketing initiatives and sales member hiring timelines.
• Demonstrate strong leadership skills in scaling the sales team, including hiring additional role members.
• Employ out-of-the-box thinking to build innovative talent pools for the Hub Delivery team and create structured training modules to enhance performance of both sales and other functional teams.
• Manage stakeholder relationships with multiple program & planning teams as well as vendors.
• Plan capacity for high‑volume events to build driver capacity for AMZL, including developing bonus structures and partner communication templates.
• Lead all peak‑planning initiatives and create cadences for expedited partner onboarding and launches.
• Recruit and develop large teams across levels, positively influencing performance and delivering results against business odds.
• Exhibit excellence in strategic planning, analytical thinking, and cross‑functional collaboration to ensure optimal capacity management across the network while maintaining service quality and compliance standards.

• Business Strategy and Planning
• Operations

AMZL department:
Amazon Hub Delivery Program in Japan.

Shinagawa, Tokyo office.

• Bachelor’s degree or relevant experience
• 10+ years of operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.)
• Experience leading and managing a team of 10+ people and developing them
• Business‑level English proficiency

• Strong operations experience in a fast‑growing company or industry
• 15+ years of operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.)
• Previous experience leading a rapid expansion plan
• Proven record of delivering multiple programs on time
• Excellent communication skills
• Business‑level Japanese proficiency
• Excitement about working in a diverse group and contributing to an inclusive culture

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Posted: January 27, 2026 (Updated 28 minutes ago)

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